MRO Returns & Logistics Coordinator

Safran S.A.; Cwmbran; On-site; GBP 26,000 - 42,000; Full time

Job summary

Safran Seats in Cwmbran, Wales, UK is seeking a disciplined MRO Returns and Logistics co-ordinator to accurately receive and process customer returns in the MRO shop environment. You will ensure paperwork and items comply with regulatory requirements and maintain meticulous ERP records.

Key duties include in-house and external repairs coordination, data entry, freight/shipping preparation, and cross-functional communication to support continuous improvement and safe, efficient operations.

Qualifications

• Experience in logistics, goods inwards or similar technical operational environment.
• Experience using ERP systems.
• Understanding of MRO compliance and regulatory requirements.
• Strong attention to detail.
• Mandatory training for the area.
• Must be able to interface with departments within the company.

Responsibilities

• Receive, inspect, and photograph all incoming parts from customers.
• Verify all relevant paperwork is present and accurate upon receipt.
• Enter all information accurately into the ERP system.
• Book in parts for in-house repair ensuring proper routing and allocation within the facility.
• Review approved supplier list to ensure items are sent to approved contractors/subcontractors.
• Request RMAs from contractors/subcontractors and manage associated documentation.
• Raise purchase orders in ERP for external repairs.
• Prepare customs invoices and shipping documents for returns to contractors.
• Liaise with Goods Inwards to ensure only MRO parts are received.
• Maintain current work instructions and audit-ready records.
• Contribute to QRQC meetings and continuous improvement initiatives.

Skills

Strong attention to detail

Strong communication skills

Teamwork

Prioritise workload

Adaptability

Willingness to cross train

IT proficiency

Tools

ERP systems

Job description

Published 08.12.2026 Company : Safran Seats Job field : Sales & Marketing Location : Cwmbran , Wales , United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Employees / StaffPublished 08.12.2026Job DescriptionThis exciting opportunity sits within a multidisciplinary, team the MRO Returns and Logistics co-ordinator is responsible for accurately receiving and processing customer returns in the MRO shop environment ensuring alignment with departmental objectives and regulatory requirementsScope of Responsibilities- This role ensures all received items and paperwork comply with company and regulatory requirements. Responsibilities include precise data entry into the ERP system, managing in-house and external repairs, tracking shipments, maintaining compliance and facilitating clear communication across team.- Being highly diligent, organised and having strong attention to detail is essential for this role.- Willingly undertake additional tasks and responsibilities within the MRO team outside of your main duties, in support of cross-functional teamwork and business objectives• Proactively flag and help investigate any documentation, data, or compliance issues• Share information and process performance in QRQC (Quick Response Quality Control) meetings• Maintain a clean, safe, and organised work area in line with 5S principles• demonstrate flexibility and a collaborative approach, undertaking any reasonable tasks or responsibilities as requested to ensure the overall success and responsiveness of the MRO operation• Proactively communicate any risks or opportunities related to meeting the business objectives• Proactively contribute to continuous improvement initiatives, supporting both customer needs and overall business performanceJob RequirementsKey Responsibilities and Duties• Receive, inspect, and photograph all incoming parts from customers, ensuring detailed visual records are maintained• Verify all relevant paperwork is present and accurate upon receipt• Enter all information accurately into the ERP system• Book in parts for in-house repair ensuring proper routing and allocation within the facility• Review approved supplier list to ensure we are only sending items to repair to approved contractors/subcontractors• Request RMAs (Return Material Authorisations) from contractors/subcontractors and manage the associated documentation• Raise purchase orders in the ERP for approved contractors/subcontractors for external repairs• Prepare customs invoices and shipping documents for parts being returned to contractors/subcontractors and package items securely for despatch• Liaise with the Goods Inwards department to ensure only MRO parts are received in the area, redirect other deliveries appropriately• Maintain and update current work instructions with any change to customer details or changes to process within the ERP system• Keep records and files audit-ready to support traceability and compliance with company and regulatory requirements• Proactively flag and help investigate any documentation, data, or compliance issues• Share information and process performance in QRQC (Quick Response Quality Control) meetings• Maintain a clean, safe, and organised work area in line with 5S principles• demonstrate flexibility and a collaborative approach, undertaking any reasonable tasks or responsibilities as requested to ensure the overall success and responsiveness of the MRO operation• Proactively communicate any risks or opportunities related to meeting the business objectives• Proactively contribute to continuous improvement initiatives, supporting both customer needs and overall business performanceBut what else? (advantages, specific features, etc.)Knowledge, Experience, Training and QualificationsItem Essential or DesirableExperience in logistics, goods inwards or similar technical operational environment EssentialExperience using ERP systems EssentialUnderstanding of MRO compliance and regulatory requirements DesirableStrong attention to detail EssentialParticipates in mandatory training for the area EssentialMust be able to interface with departments within the company EssentialCompetencies, Behaviours and SkillsItem Essential or DesirableStrong communication skills both written and verbal EssentialStrong team spirit EssentialAbility to adapt to changing priorities EssentialAbility to prioritise workload EssentialWillingness to Cross train within the MRO team to support business objectives EssentialCompetent user of IT tools EssentialCompany InformationSafran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.Locate your future workplaceLlantarnam Industrial Park NP44 3HQCwmbranWales United Kingdom