Move Experience Coordinator

Pickfords Move Management Ltd; Tamworth; On-site; GBP 24,000 - 32,000; Full time

Job summary

Pickfords Move Management Ltd is seeking a Move Manager to act as the customer's main point of contact throughout their move, coordinating activities and delivering an outstanding service from enquiry to completion.

You will work with colleagues across the business to maintain accurate records, identify sales opportunities, and provide a seamless, stress-free experience for every customer. The role emphasises customer satisfaction, KPI achievement, and professional communication.

Qualifications

• Excellent communication and listening skills.
• Strong customer focus with a passion for delivering outstanding service.
• Proactive and self-motivated with a can-do attitude.
• Strong organisational and time management skills.
• Flexible and adaptable to changing priorities.
• Calm and professional when working under pressure in a fast-paced environment.
• Team player who collaborates and shares best practice.
• Competent IT skills, including Word, Excel and Outlook.

Responsibilities

• Be the customer's dedicated point of contact throughout their moving journey.
• Understand customer needs and deliver an outstanding customer experience.
• Identify opportunities to promote and upsell relevant products and services.
• Process customer documentation accurately and in line with company procedures and legal requirements.
• Manage customer enquiries, quotes, bookings and administration efficiently within agreed timescales.
• Deliver excellent customer service while achieving agreed KPIs and performance targets.
• Resolve customer queries and issues promptly and professionally.
• Build strong working relationships with colleagues and other departments to ensure moves run smoothly.
• Participate in team meetings, briefings and training, sharing ideas and best practice.
• Carry out any other duties appropriate to the role.

Skills

Communication skills

Customer service

Organisational skills

Time management

Adaptability

IT skills

Sales awareness

Team player

Tools

Microsoft Office

Job description

Pickfords Move Management Ltd is seeking a Move Manager to act as the customer's main point of contact throughout their move, coordinating activities and delivering an outstanding service from enquiry to completion.

You will work with colleagues across the business to maintain accurate records, identify sales opportunities, and provide a seamless, stress-free experience for every customer. The role emphasises customer satisfaction, KPI achievement, and professional communication.