Office-Based Sales Consultant

Pickfords Move Management Ltd; Kings Langley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Pickfords Move Management Ltd is seeking an Office Based Sales Consultant to manage customer enquiries, tailor moving requirements into quotations and close profitable sales. You will work across telephone, video and digital channels to identify needs, build confidence in Pickfords and secure business while achieving revenue and margin targets.

You will take ownership from enquiry to quotation, ensuring professional, responsive and personalised service, with accurate CRM records and

Qualifications

• Experience in sales or customer-focused roles.
• Comfortable managing customers remotely via telephone and digital channels.
• Proven ability to understand customer requirements and close sales.
• Experience in removals/relocation/logistics is a plus but not essential.

Responsibilities

• Respond quickly and professionally to new enquiries from web, telephone, live chat and lead-generation channels.
• Conduct customer surveys by telephone, video call and using information provided through self surveys.
• Understand each customer’s requirements, priorities and buying criteria.
• Build rapport and confidently explain the benefits of choosing Pickfords.
• Prepare accurate move costings and commercially competitive quotations.
• Use effective questioning, negotiation and influencing skills to convert enquiries into bookings.
• Make informed pricing decisions, considering move date, capacity, competition, customer confidence and required margin.
• Proactively follow up quotations and opportunities through to a clear conclusion.
• Identify opportunities for insurance and other relevant products and services.
• Maintain accurate and up-to-date customer and sales records within our CRM system.
• Work closely with Operations and other teams to ensure we deliver the service promised to our customers.
• Contribute ideas and feedback to continually improve the office based sales process and customer experience.

Skills

Consultative selling

Communication skills

Negotiation skills

Influencing skills

Close sales

Commercial awareness

Organisation

CRM proficiency

Working under pressure

Team collaboration

Tools

CRM systems

Job description

Join Pickfords – one of Britain’s most recognised and trusted moving brands.

Pickfords has been helping people and businesses move for over 350 years. Moving is an important moment in our customers’ lives, and our sales team plays a key part in making sure they choose Pickfords with confidence.

We are looking for a motivated and commercially focused Office Based Sales Consultant to join our team. This is a consultative sales role where you will manage customer enquiries, understand their moving requirements, recommend the right solution and convert opportunities into profitable business.

The Role

You will take ownership of customers from their initial enquiry through to quotation and sales conclusion, providing a professional, responsive and personalised experience.

Working across telephone, video and digital channels, you will identify what matters most to each customer, build confidence in Pickfords and use your sales skills to secure the business while achieving revenue and margin targets.

Key Responsibilities

• Respond quickly and professionally to new enquiries from web, telephone, live chat and lead-generation channels.
• Conduct customer surveys by telephone, video call and using information provided through self surveys.
• Understand each customer’s requirements, priorities and buying criteria.
• Build rapport and confidently explain the benefits of choosing Pickfords.
• Prepare accurate move costings and commercially competitive quotations.
• Use effective questioning, negotiation and influencing skills to convert enquiries into bookings.
• Make informed pricing decisions, considering move date, capacity, competition, customer confidence and required margin.
• Proactively follow up quotations and opportunities through to a clear conclusion.
• Identify opportunities for insurance and other relevant products and services.
• Maintain accurate and up-to-date customer and sales records within our CRM system.
• Work closely with Operations and other teams to ensure we deliver the service promised to our customers.
• Contribute ideas and feedback to continually improve the office based sales process and customer experience.

What Success Looks Like

You will be expected to:

• Achieve individual monthly and annual revenue targets.
• Deliver agreed sales productivity and conversion targets.
• Protect and maximise margin while remaining competitive.
• Submit quotations within agreed timescales.
• Quote a minimum of 70% of enquiries received.
• Maintain consistent and effective follow-up of sales opportunities.
• Participate in regular sales performance and development reviews.

What We Are Looking For

You will ideally have previous experience in a sales or customer focused environment and be comfortable managing customers remotely through telephone and digital channels. You will also have:

• Strong consultative selling skills.
• Excellent communication, questioning and listening skills.
• Confidence in negotiating, influencing and asking for the business.
• A proactive approach to following up opportunities and closing sales.
• Good commercial awareness and an understanding of revenue and margin.
• Strong organisational skills and the ability to manage multiple customers and priorities.
• Confidence using computer based systems and maintaining accurate records.
• The ability to work effectively under pressure and meet deadlines.
• A positive, flexible and collaborative approach. Experience within removals, relocation, property, logistics or another service led sales environment would be beneficial, but is not essential.

Why Pickfords?

You will be joining an established British brand with a proud heritage and a strong focus on delivering an excellent customer experience. You will have the opportunity to build your sales expertise, work as part of a supportive team and play a direct role in growing our business.

You must be eligible to work in the UK. Pickfords is committed to providing equal opportunities and creating an inclusive workplace. We welcome applications from suitably qualified candidates regardless of race, colour, religion, nationality, sex, sexual orientation, disability, marital status or age.

Please note: only candidates selected for interview will be contacted.