Claims Customer Advisor

慨正橡扯; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working opportunities

Pension plan with employer contributions

Private medical insurance

Family friendly policies

Short term remote work abroad

Cycle-to-Work scheme

Job summary

慨正橡扯 is seeking a Claims Customer Advisor to support the claims team in Leeds/Hybrid. In this role, you will manage customer interactions regarding motor claims, ensuring exceptional service and accurate record-keeping.

The position requires strong organizational skills, professionalism, and a positive attitude. Comprehensive training will be provided, making this an excellent opportunity for those eager to contribute to a successful team.

Qualifications

• Positive attitude and drive to contribute to the team's success.
• Previous customer service experience is preferred but not necessary.

Responsibilities

• Serve as the initial contact for customers reporting motor incidents.
• Accurately log incident details into our system.
• Provide clear and concise guidance to customers.
• Provide updates to customers throughout the claims process.
• Maintain professionalism and customer service at all times.
• Adhere to company policies to ensure a smooth customer experience.

Skills

Excellent organisational and time management skills

Good communication skills, both verbal and written

Ability to prioritise and manage workload efficiently

Ability to handle sensitive situations with empathy

Knowledge of Word and Excel

Job description

Job Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to support the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.

Claims Customer Advisor

Leeds/Hybrid

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Opportunity

In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate and empathetic support throughout the process.

Responsibilities

• Serve as the initial contact for customers reporting motor incidents.
• Accurately log incident details into our system, ensuring all necessary information is captured.
• Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
• Provide clear and timely updates to customers throughout the claims process.
• Build and maintain strong working relationships with both colleagues and external partners will be key to your success.
• Maintain a high level of professionalism and customer service at all times.
• Adhere to company policies and procedures to ensure a smooth and efficient customer experience.

About You

Don’t worry if you don’t have prior experience – we’ll provide comprehensive training to set you up for success. What matters most is your positive attitude, attention to detail, and the drive to contribute to the team’s success!

• Excellent organisational and time management skills.
• Good communication skills, both verbal and written.
• Ability to prioritise and manage workload efficiently with a keen eye for detail.
• Ability to handle sensitive situations with empathy and professionalism.
• Knowledge of Word and Excel.
• Previous customer service experience is preferred but not necessary.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from an extensive choice of options to suit you.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and your family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.