Motor Claims Intervention Handler

PRIMA; Manchester; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Gym discounts

Wellbeing programs

Mentorship

Job summary

Prima is seeking a Motor Claims Intervention Handler to join the Claims UK team. You will contact non-fault third parties after an accident to offer direct services such as repair, replacement vehicles, or personal injury management, aiming to secure swift settlements and control costs.

The role requires 1–3+ years in motor claims handling, a strong telephone presence, and the ability to manage a high-volume desk with tight SLAs. Hybrid working with UK-wide office attendance is offered.

Qualifications

• 1–3+ years in motor claims handling (FNOL, TP claims, or credit hire mitigation).
• A-Levels or Cert CII qualification is desirable.
• Strong telephone presence with the ability to build rapport quickly and convince non-fault drivers to accept direct services.
• Understanding of motor liability, negligence, the Road Traffic Act, and credit hire principles/case law.
• Capacity to manage a high-volume desk with rapid SLAs for outbound contact.

Responsibilities

• Review incoming FNOL claims daily to identify actionable third-party capture opportunities.
• Make immediate outbound contact with third parties (via telephone, SMS, or email) to offer company-backed repair services and mobility solutions.
• Negotiate direct settlements for vehicle damage, minor injury, and loss of use while maintaining cost-control benchmarks.
• Instruct approved repair networks, engineers, and hire suppliers quickly to minimize hire duration.

Skills

Telephone presence

Rapport building

Communication

Negotiation

Time management

Education

A-Levels or Cert CII

Job description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Motor Claims Intervention Handler to join our Claims UK team.

The main objective of this role is to contact non-fault third parties immediately following an accident to offer direct services—such as replacement vehicles, vehicle repair, or personal injury management—before the third party instructs a credit hire company or solicitor.

Excited to make an impact? Here are the details

What you'll do

• Review incoming first-notification-of-loss (FNOL) claims daily to identify actionable third-party capture opportunities.

• Make immediate outbound contact with third parties (via telephone, SMS, or email) to offer company-backed repair services and mobility solutions.

• Negotiate direct settlements for vehicle damage, minor injury, and loss of use while maintaining cost-control benchmarks.

2. Liability & Coverage Assessment

• Review accident details, police reports, dashcam footage, and policy terms to quickly determine liability percentage and fault.

• Determine when full liability should be admitted to secure third-party capture versus when liability should be repudiated or split.

3. Cost Mitigation & Credit Hire Prevention

• Actively monitor and challenge third-party credit hire, credit repair, and storage costs.

• Ensure all mitigation offers conform to relevant industry frameworks (such as the ABI General Terms of Agreement - GTA).

• Instruct approved repair networks, engineers, and hire suppliers quickly to minimize hire duration.

4. File Management & Compliance

• Maintain accurate, up-to-date claim notes and financial reserves on the claims management system.

• Ensure all communications and settlements comply with regulatory bodies (FCA, PRA, Data Protection/GDPR).

• Recognize indicators of potential fraud or exaggerated claims and elevate them to the Counter-Fraud / Special Investigation Unit (SIU).

What we’re looking for

• 1-3+ years in motor claims handling (First-Notification-of-Loss, Third-Party Claims, or Credit Hire mitigation preferred).

• A-Levels or Cert CII (Chartered Insurance Institute) qualification is desirable.

• Strong telephone presence with the ability to build rapport quickly and convince non-fault drivers to accept direct services.

• Understanding of motor liability, negligence, the Road Traffic Act, and credit hire principles/case law.

• Clear understanding of claim indemnity spend and financial indemnity principles.

• Ability to handle stressed or hostile callers with tact and professionalism.

• Capacity to manage a high-volume desk with rapid SLAs for outbound contact.

Why you’ll love it here:

We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

Work Your Way: Enjoy hybrid working, with a mix of home and office days.

Grow with us: Get access to learning resources, mentorship and a growth plan tailored to you.

Thrive and perform: Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at [e-mail]. Let’s build the future of insurance, together.