Motor - Claims Handler

Davies; Liverpool; On-site; GBP 20,000 - 35,000; Full time

Job summary

A leading company in the insurance sector is seeking Motor Claims Handlers to join their dynamic team in Liverpool. This role involves managing claims from start to finish, providing exceptional customer service, and collaborating with various stakeholders. Opportunities are available for different experience levels, making it an ideal position for both seasoned professionals and newcomers to the field.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday, increases with service

Flexible working options

Pension scheme with employer contribution

Qualifications

• Experience in claims handling is desirable but not required for entry-level.
• Knowledge of liability assessment is beneficial.
• Ability to communicate effectively with clients and insurers.

Responsibilities

• Manage end-to-end motor claims from initial report to completion.
• Liaise with insurers and engineers to address liability queries.
• Provide excellent customer service through effective communication.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Job description

Motor - Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Do you have a keen eye for detail and a passion for delivering exceptional customer service?
We are looking for Motor Claims Handlers to join us during an exciting period of growth. In this fast-paced role, you will investigate liability, determine claim progression, and support the recovery of charges. You’ll work across the claims lifecycle, liaising with car body repairers, insurers, and brokers while keeping customers updated via phone and email.

What will your day look like:

You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means and discussing their options whether their vehicle is repairable or has been deemed a write-off.

This role draws on experience from various sectors, requiring you to apply technical knowledge to assess liability in both fault and non-fault accidents. You’ll provide outstanding customer service by keeping clients informed about their claims while also managing discussions with brokers and insurers. We don’t expect applicants to have experience in every aspect of the role, and have 4 levels available based on experience, some exposure to claims handling, liability assessment, credit hire and personal injury is desirable!

Key Responsibilities:

• Manage end-to-end motor claims from initial report to completion.
• Work closely with work providers, clients, and repairers to ensure timely and efficient repairs.
• Update and maintain a case management system with detailed progress reports.
• Liaise with insurers and engineers to address liability queries and recover costs.
• Provide excellent customer service through effective communication and problem-solving.
• Adhere to strict service level agreements and timelines.

Knowledge and Abilities:

Motor – Claims Handler CH1

Entry level. No previous claims handling experience required. CH1 level motor – claims handlers will proactively manage a portfolio of customer claims include repair and total loss.

Motor – Claims Handler CH2

An experienced claims handler with experience dealing with customer claims, credit hire, third party property damage, recoveries and personal injury via the OIC and portal.

Motor – Claims Handler CH3

An experienced claims handler with significate experience dealing with customer claims, credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal. Will have an excellent knowledge of motor related caselaw.

Motor – Claims Handler CH4

An experienced claims handler with significate experience dealing with customer claims, high value and complex credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal, along with high value complex injury up to £100k. Will have an excellent knowledge of motor related caselaw including Scottish and Northern Irish.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan