Senior Claims Adjuster - Financial Lines

Aviva; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Pension scheme

Private medical benefit

Holiday entitlement

Employee discounts

Share plan eligibility

Volunteer days

Job summary

Aviva plc is seeking a skilled claims professional to manage complex Financial Lines claims, including FI, D&O, crime and M&A, within a collaborative team. You will help shape best practices and ensure guidance stays accurate and aligned with regulation.

Focus on process improvements, sharing expertise, and supporting colleagues to deliver fair, consistent outcomes while working with cross‑functional teams and external partners.

Qualifications

• Strong technical claims knowledge with ability to interpret regulation and turn it into practical guidance.
• Experience influencing stakeholders across internal teams and external partners without direct line management.
• Ability to use insight and data to identify improvements and strengthen claims outcomes.

Responsibilities

• Manage a wide range of complex and high-value Financial Institutions, D&O, Crime and M&A claims as part of a team.
• Improve processes and share expertise to deliver fair, clear outcomes aligned with regulation.
• Collaborate with Aviva teams, suppliers and reinsurers to reduce risk and maintain strong claims performance.

Skills

Technical claims knowledge

Stakeholder influence

Data-driven improvements

Collaborative change

Claims operations awareness

Job description

This is a great job for someone who:

Enjoys shaping how claims are handled, influencing best practice, and supporting colleagues to deliver great outcomes. It suits someone who’s confident working with technical detail, collaborating across teams and guiding others through complex claims. If you like improving processes, spotting opportunities and helping teams grow their capability, this role will feel like a natural fit.

A bit about the job:

In this role you would be a key member of the Financial Lines claims team. You would be responsible for managing a wide range of complex and high value Financial Institutions, D&O, Crime and M&A claims as part of a wider team of market professionals.

This role strengthens how we handle technical claims and ensures our guidance stays accurate, clear and aligned with regulation. It focuses on improving processes, sharing expertise and supporting colleagues to deliver fair, consistent and expert outcomes.

Insight plays a big part, helping us understand trends, refine our approach and improve the customer experience. You’ll work closely with teams across Aviva, as well as suppliers and reinsurers, to reduce risk and maintain strong claims performance. At its core, this role helps protect our customers’ interests and supports the continued development of the Claims function.

Skills and experience we’re looking for:

• Strong technical claims knowledge, with the ability to interpret regulation and turn it into practical guidance.
• Experience influencing stakeholders across internal teams and external partners, without needing direct line management.
• Ability to use insight and data to identify improvements and strengthen claims outcomes.
• Confident decision‑maker with a collaborative approach to change, improvement and technical development.
• Familiarity with claims operations, trends or process enhancements that help shape future ways of working.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Bonus opportunity - 10% of annual salary, (actual amount depends on your performance and Aviva’s.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail]