Motor Claims Handler

DEKRA UK Management; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Multilingual team

Job summary

DEKRA Claims International UK Limited is seeking a Motor Claims Handler to support our international insurer clients across Europe. The role focuses on managing third-party motor claims from initial notification through to settlement, with emphasis on accurate liability assessment and timely resolution.

You will investigate evidence, liaise with insurers and stakeholders, and maintain thorough records while delivering high levels of customer care in a fast-paced environment.

Qualifications

• Experience handling motor third-party claims.
• Excellent communication with stakeholders across Europe.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage third-party motor claims from notification through settlement, ensuring excellent service.
• Investigate claims, assess liability, gather evidence and monitor progress for timely resolutions.
• Identify potentially fraudulent claims and escalate concerns as needed.
• Liaise with overseas insurer clients, DEKRA offices and stakeholders to provide updates and ensure effective handling.
• Maintain accurate claim records and comply with procedures and regulatory standards.

Skills

Motor claims handling

Communication skills

Analytical skills

Attention to detail

Organisational skills

Multilingual

Job description

Motor Claims Handler

Location: Hybrid working available (London)

Salary: £28,000 - £32,000 per annum, depending on experience

Contract: Full-time, Fixed-Term Contract (12 months)

Join a Global Leader in Motor Claims Services

At DEKRA Claims International UK Limited, we are part of the DEKRA Group, the world's largest automotive service provider. Based in London, our friendly, multilingual team manages motor insurance claims on behalf of leading insurers across Europe, providing expert support for claims arising from road traffic accidents in both the UK and overseas.

We’re looking for a motivated Motor Claims Handler to join our close-knit team on a 12-month fixed-term contract. If you’re passionate about delivering excellent customer service, enjoy investigating claims and thrive in a fast-paced environment, we would love to hear from you.

A Day in the Life and the Impact You Will Make

As a Motor Claims Handler, you will play a vital role in supporting our international insurer clients by managing third-party motor claims from first notification through to settlement.

You will investigate liability, liaise with insurers and stakeholders across Europe, identify potential fraud risks and ensure every claim is handled accurately, efficiently and with the highest level of customer care. Every day brings new challenges, offering you the opportunity to make a real difference while developing your expertise within an internationally recognised organisation.

What You Will Do

• Manage third-party motor claims from initial notification through to settlement, ensuring excellent customer service throughout.
• Investigate claims thoroughly, assessing liability, gathering evidence and monitoring progress to achieve timely resolutions.
• Identify and investigate potentially fraudulent claims, escalating concerns where appropriate.
• Liaise with overseas insurer clients, DEKRA offices and other stakeholders to provide regular updates and ensure effective claim handling.
• Maintain accurate claim records while working in line with company procedures, regulatory requirements and service standards.

About You

You will have previous claims handling experience and enjoy working in a collaborative environment where attention to detail and excellent and open communication are essential. You are organised, analytical and able to manage a varied workload while maintaining exceptional service standards.

You Will also bring:

• Previous experience handling motor third-party claims.
• Experience with injury and/or credit hire claims would be advantageous.
• Excellent communication skills with the ability to build relationships at all levels.
• Strong analytical and problem-solving skills with excellent attention to detail.Good organisational skills with the ability to prioritise a busy workload.
• Sound numerical ability and confidence working with claim-related data.
• French, German or Spanish language skills would be an advantage but are not essential.

What You Will Receive for the Value You Bring

• Competitive salary of £28,000-£32,000, depending on experience.
• Hybrid working arrangement.
• The opportunity to work for the world's largest automotive service provider.
• A supportive, collaborative and multilingual working environment.
• Valuable experience working with international insurer clients across Europe.
• Ongoing learning and development within a globally recognised organisation.