Motor Claims Handler

4th Dimension Innovation Ltd; Egham; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Training & development

Career progression

Supportive team culture

Job summary

4th Dimension Innovation Ltd in Egham, Surrey, is seeking a Motor Claims Handler to join our FNOL team. You will be the first point of contact for customers after motorcycle incidents, guiding them through the claims process with care and professionalism.

This hybrid role starts in-office and allows home working once trained. You will handle calls and emails, manage claims in line with SLAs, spot potential fraud, and collaborate with engineers and third parties.

Qualifications

• Experience handling customer communications by phone and email in an office environment.
• Supportive, proactive approach with attention to detail and accuracy.

Responsibilities

• Handle inbound and outbound calls with clear, supportive guidance
• Respond to customer and third‑party emails promptly and professionally
• Manage motor claims in line with service levels and regulatory requirements
• Identify potential fraud indicators and flag appropriately
• Collaborate with internal teams, engineers and third parties to move claims forward

Skills

Telephone experience

Email communication

Office-based experience

Customer-focused

Attention to detail

Problem solving

IT literate

Job description

Join Our Team as a Motor Claims Handler!

Are you confident on the phone, sharp with emails, and experienced working in a professional office environment? We’re growing and looking for proactive, customer-focused individuals to join us at 4th Dimension Innovation Ltd in Egham, Surrey.

Why Join Us?

This is a hybrid role, with time spent in our Egham office and the flexibility to work from home once fully trained. We’re looking for someone who already has experience working in an office-based environment, and is confident communicating with customers via telephone and email. Previous experience in insurance or claims handling is desirable, but not essential — full training will be provided.

Your Role

As a Motor Claims Handler within our First Notification of Loss (FNOL) team, you’ll be the first point of contact for customers following a motorcycle incident. You’ll guide them through the claims process from initial contact through to resolution, delivering a smooth and professional experience.

What You’ll Do

• Customer Communication: Handle inbound and outbound calls, providing clear and supportive guidance
• Email Management: Respond to customer and third-party emails promptly and professionally
• Claims Handling: Manage claims in line with service level agreements and regulatory requirements
• Fraud Awareness: Identify and escape potential fraud indicators
• Team Collaboration: Work closely with internal teams, engineers, and third parties

What We’re Looking For

• Telephone Experience – Confident handling calls in a professional environment
• Email Communication Skills – Clear, accurate, and timely written responses
• Office-Based Experience – Previous experience working in an office setting is essential
• Customer-Focused Mindset – Passionate about delivering excellent service
• Attention to Detail – Strong accuracy in data handling and documentation
• Problem-Solving Skills – Able to manage queries effectively
• IT Literate – Comfortable using multiple systems

Desirable:

Experience within insurance, claims handling, or financial services

Why 4th Dimension Innovation Ltd?

We specialise in motorcycle claims handling, offering services across logistics, repair, engineering, and customer support. You’ll be part of a supportive, fast-paced team where your work genuinely makes an impact.

The Essentials

• Hours: Monday to Friday - Rota for Saturdays once a month
• Salary: £24,500 to £26,500
• Location: Egham, Surrey (Hybrid working available after training)
• Contract: Full-time
• Perks: Training & development, career progression, and a supportive team culture