Motor Claims Client Services Lead (Flexible Working)

Davies; United Kingdom; Remote; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Thrive at Davies; learningOpportunites

Job summary

Davies is seeking a Client Service Manager to lead relationships with motor claims clients from onboarding to ongoing management. You will coordinate service delivery, monitor SLAs and KPIs, and collaborate with internal teams to pre-empt issues and optimise outcomes.

Based in the United Kingdom, the role is permanent full-time and focuses on delivering first-class service to Davies' clients while building strong partnerships across the service line.

Qualifications

• Experience in relationship management within insurance is required.
• Strong communication skills and ability to build trusted adviser relationships.
• Knowledge of the motor insurance claims market is preferred.
• Able to work proactively and autonomously to respond to client challenges.
• Sound understanding of management information reporting and analytics.

Responsibilities

• Manage day-to-day interactions with a portfolio of core and volume motor clients to meet expectations.
• Build and maintain relationships with technical and supply chain teams within client organisations.
• Gather client feedback and inform engagement plans tailored to each client.
• Contribute to development and execution of client engagement and growth plans.
• Ensure service delivery aligns with contracts, SLAs and KPIs.
• Coordinate internal activity to optimise service delivery and resolve issues promptly.
• Support onboarding and implementation for new motor clients.

Skills

Relationship management

Communications

Motor claims knowledge

Proactive/autonomous

MI reporting

Tools

CRM systems

Job description

Davies is seeking a Client Service Manager to lead relationships with motor claims clients from onboarding to ongoing management. You will coordinate service delivery, monitor SLAs and KPIs, and collaborate with internal teams to pre-empt issues and optimise outcomes.

Based in the United Kingdom, the role is permanent full-time and focuses on delivering first-class service to Davies' clients while building strong partnerships across the service line.