Client Relationship Manager – Motor Insurance

Davies Group; England; On-site; GBP 38,000 - 58,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Thrive at Davies

Job summary

Davies Group is seeking a Client Service Manager to lead day-to-day relationships with core and volume motor clients. You will collaborate with technical and procurement teams, champion client needs, and drive first-class service delivery.

In this role you will onboard new clients, monitor SLA/KPI performance, and provide clear MI reporting. The successful candidate will be commercially minded, an excellent communicator, and able to work autonomously in a fast-paced motor insurance environment.

Qualifications

• Relationship management experience in the insurance industry.
• Confident communicator capable of building relationships.
• Knowledge of the motor insurance claims market.
• Ability to work proactively and autonomously to respond to client challenges.
• Sound understanding of MI reporting with a keen eye for detail.

Responsibilities

• Manage day-to-day interactions with a portfolio of core and volume motor clients to ensure we meet client expectations and maintain positive relationships.
• Build and maintain strong relationships with technical and supply chain management teams within client organisations.
• Proactively seek feedback from clients and gathering insights to inform engagement plans.
• Contribute to the development and execution of client engagement and growth plans.
• Champion client needs and objectives internally to ensure first-class service delivery.
• Ensure service delivery aligns with contractual obligations and SLA/KPI requirements by monitoring adherence.
• Coordinate internal activity to optimise service delivery and resolve client issues promptly.
• Support onboarding of new motor client onboarding, ensuring a smooth launch.
• Coordinate with internal teams to tailor services to client requirements.
• Liaise with client reporting team to manage timely production of client management information.

Skills

Relationship management

Confident communicator

Motor insurance market

Autonomous work

MI reporting

Job description

Davies Group is seeking a Client Service Manager to lead day-to-day relationships with core and volume motor clients. You will collaborate with technical and procurement teams, champion client needs, and drive first-class service delivery.

In this role you will onboard new clients, monitor SLA/KPI performance, and provide clear MI reporting. The successful candidate will be commercially minded, an excellent communicator, and able to work autonomously in a fast-paced motor insurance environment.