Motor Claims Client Services Manager – Flexible Working

Davies Group; United Kingdom; Remote; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professional quals

Thrive at Davies

Job summary

Davies Group in the United Kingdom is seeking a Client Service Manager for the Motor Claims team. You will own day-to-day client relationships, coordinate onboarding, and ensure first-class service delivery across core motor clients.

You will work with technical and procurement teams, monitor SLAs, and develop engagement plans. The role is permanent full-time, remotely based in the UK with development opportunities.

Qualifications

• Relationship management experience in the insurance industry.
• Confident communicator capable of building relationships.
• Knowledge of the motor insurance claims market.
• Ability to work proactively and autonomously.
• Sound understanding of MI reporting with a keen eye for detail.

Responsibilities

• Manage day-to-day interactions with a portfolio of core and volume motor clients to ensure we meet client expectations and maintain positive relationships.
• Build and maintain strong relationships with technical and supply chain management teams within client organisations.
• Proactively seek feedback from clients and gather insights to inform engagement plans.
• Contribute to the development and execution of client engagement and growth plans.
• Champion client needs internally to ensure a fully aligned and first-class service is delivered.
• Monitor service delivery against contractual obligations and SLA/KPI requirements.
• Coordinate internal activity to optimise service delivery for client needs and resolve issues promptly.
• Support onboarding and implementation for new motor clients, ensuring smooth launches.
• Collaborate with clients to understand requirements and tailor services accordingly.
• Liaise with reporting teams to ensure timely production of clientManagement information.

Skills

Relationship management

Confident communicator

Motor insurance knowledge

Proactive/autonomous work

MI reporting

Job description

Davies Group in the United Kingdom is seeking a Client Service Manager for the Motor Claims team. You will own day-to-day client relationships, coordinate onboarding, and ensure first-class service delivery across core motor clients.

You will work with technical and procurement teams, monitor SLAs, and develop engagement plans. The role is permanent full-time, remotely based in the UK with development opportunities.