Motor Claims Administrator - Hybrid Role with Progression

Metropolitan Police; Greater London; Hybrid; GBP 36,000 - 37,000; Full time

Benefits offered by this job

Location allowance

Non-pensionable allowance

Hybrid working

Job summary

The Metropolitan Police Insurance and Claims Services team at Holborn Police Station seeks an administrator to manage third party motor claims from notification through to settlement. You will establish liability, update the claims system, and handle credit hire and recovery tasks with accuracy and professional customer service.

You will work in a hybrid arrangement, based in Holborn with regular office days and flexibility for remote work, using Excel, Word and in-house databases to support

Qualifications

• Must have a minimum of two years’ intervention experience within the motor insurance claims handling environment.
• Handling third party motor claims from notification through to settlement and pursuing recovery.
• Good working knowledge of The Road Traffic Act 1988 and Article 75.
• Ability to manage own caseload, negotiate settlements, and maintain professional customer service.

Responsibilities

• Handling third party motor claims (including credit hire) from notification through to settlement.
• Establishing liability for the accident and investigating the validity of third-party claims.
• Updating the claims system with progress notes and timeframes; leaving diary messages.
• Managing all aspects of third-party vehicle and property damage claims from third parties, solicitors, insurers and accident management companies.
• Pursuing recovery of insurer clients’ outlay where liability is attributed to a third party.

Skills

Claims handling

Customer service

Excel

Tools

Word

Outlook

In-house databases

Job description

The Metropolitan Police Insurance and Claims Services team at Holborn Police Station seeks an administrator to manage third party motor claims from notification through to settlement. You will establish liability, update the claims system, and handle credit hire and recovery tasks with accuracy and professional customer service.

You will work in a hybrid arrangement, based in Holborn with regular office days and flexibility for remote work, using Excel, Word and in-house databases to support