Mortgage Support Advisor (Phone) – Hybrid

Adecco; England; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Comprehensive training

Hybrid working model

Initial onsite training 5–6 weeks

Remote work after training

Competitive hourly rate

Job summary

Adecco is recruiting for a Telephone Mortgage Support Consultant in a hybrid role based in Bournemouth. The position offers training on-site before transitioning to a mix of on-site and remote work, with a strong focus on helping customers navigate mortgage applications and servicing queries.

The role emphasizes empathy, clear communication, and accurate data handling, with an opportunity to gain experience in a well-regarded financial services environment.

Qualifications

• Strong customer service mindset with empathy and resilience.
• Excellent verbal and written communication skills.
• Comfortable using computers and learning new software.

Responsibilities

• Handle inbound queries related to mortgage applications and servicing.
• Provide status updates and answer general inquiries for customers.
• Engage with vulnerable customers with professionalism and empathy.
• Perform administrative tasks including data input and record-keeping.

Skills

Customer service

Communication

Data entry

Tools

CRM software

Job description

Adecco is recruiting for a Telephone Mortgage Support Consultant in a hybrid role based in Bournemouth. The position offers training on-site before transitioning to a mix of on-site and remote work, with a strong focus on helping customers navigate mortgage applications and servicing queries.

The role emphasizes empathy, clear communication, and accurate data handling, with an opportunity to gain experience in a well-regarded financial services environment.