Telephone Mortgage Support

Adecco; England; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Comprehensive training

Hybrid working model

Initial onsite training 5–6 weeks

Remote work after training

Competitive hourly rate

Job summary

Adecco is recruiting for a Telephone Mortgage Support Consultant in a hybrid role based in Bournemouth. The position offers training on-site before transitioning to a mix of on-site and remote work, with a strong focus on helping customers navigate mortgage applications and servicing queries.

The role emphasizes empathy, clear communication, and accurate data handling, with an opportunity to gain experience in a well-regarded financial services environment.

Qualifications

• Strong customer service mindset with empathy and resilience.
• Excellent verbal and written communication skills.
• Comfortable using computers and learning new software.

Responsibilities

• Handle inbound queries related to mortgage applications and servicing.
• Provide status updates and answer general inquiries for customers.
• Engage with vulnerable customers with professionalism and empathy.
• Perform administrative tasks including data input and record-keeping.

Skills

Customer service

Communication

Data entry

Tools

CRM software

Job description

Job Advert: Telephone Mortgage Support Consultant

Location: Bournemouth

Contract Type: Temporary (12-month with potential for permanent)

Hourly Rate: £14.56

Hours: 35 hours per week (Monday - Friday, 8am-6pm; 1 in 4 Saturdays, 9am-2pm)

Our client, a leading financial services organisation recently voted the best bank in the UK by Forbes for 2026, is seeking enthusiastic and compassionate individuals for the role of Telephone Mortgage Support Consultant. This is an exciting opportunity to gain valuable customer service experience within a supportive and well-regarded institution.

About the Role:

As a Telephone Mortgage Support Consultant, you will be the first point of contact for customers, guiding them through their mortgage applications and servicing queries over the phone. This role is perfect for those who enjoy helping people and are keen to build new skills in a dynamic environment.

Key Responsibilities:

• Handle inbound telephone queries related to mortgage applications and servicing.
• Provide updates to customers on the status of their mortgage applications and address general inquiries.
• Manage interactions with vulnerable customers with professionalism and empathy, understanding the various life events that may affect their mortgage needs.
• Perform administrative tasks, including data input and record-keeping, ensuring accurate and up-to-date information.

What Our Client Offers:

• Comprehensive training to equip you for success, supported by a friendly and experienced team.
• A hybrid working model that allows for flexibility, with the requirement to work onsite during the initial training period (Monday - Friday, 9am-5pm for 5-6 weeks).
• After training, enjoy a blend of onsite (40%) and remote working (60%).
• A competitive hourly rate of £14.56.

Who You Are:

• A strong commitment to doing the right thing for customers.
• Resilience and a positive attitude toward challenges.
• Excellent communication skills, both verbal and written.
• Ability to handle complex queries with confidence and build rapport with customers.
• Proficient in using computers and comfortable with technology.
• A secure and reliable internet connection for remote work.
• Attention to detail and a desire to leave customers satisfied and smiling.

This is more than just a job; it's an opportunity to be a part of an inclusive and diverse environment, where your individuality and contributions are valued.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.