Broker Support Specialist (Hybrid – Mortgage)

Fleet Mortgages; Fleet; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid work (up to 2 days per week)

11% Pension (non-contributory)

25 days annual leave + bank holidays

Birthday off

Annual leave buying scheme (up to 5d)

Private Medical Insurance

Life Assurance (4x salary)

Enhanced sick pay

Income Protection

Volunteer time off

Family-friendly policies

Electric Vehicle Salary Sacrifice

Free annual flu jabs

Industry qualifications available

Job summary

Fleet Mortgages is seeking a proactive Broker Support Assistant to provide technical expertise to intermediary partners and support the sales process. You will handle front-line inquiries by phone, live chat and email, promoting Fleet Mortgages and explaining our products and criteria.

The role is a fixed-term maternity cover of at least 12 months, with hybrid working up to 2 days per week after training, and a comprehensive benefits package including pension, annual leave and private medical

Qualifications

• Excellent customer service and relationship management skills.
• Experience in mortgage sector or financial services would be an advantage.
• Proven ability to provide technical guidance and resolve complex enquiries via telephone, email, and live chat.
• Excellent communication skills, with the ability to explain complex technical information clearly and effectively.
• Strong attention to detail with experience maintaining databases and ensuring accurate record management.
• Effective problem-solving and decision-making skills, delivering timely resolutions to customer queries.
• Ability to build and maintain collaborative working relationships across multiple departments.
• Strong organisational skills with the ability to manage a high volume of enquiries while maintaining service standards.

Responsibilities

• Take responsibility for incoming telephone calls, emails and live chat from brokers and intermediaries, resolving enquires and queries to their satisfaction.
• Provide technical expertise to intermediaries on Fleet Mortgages' products and underwriting criteria. Providing technical IT support to intermediaries and problem solve intermediary portal issues.
• Work with and support the rest of the Sales team
• Maintain the intermediary database and set up new companies ensuring all internal processes are followed.
• Liaise with Fleet Mortgages Operations departments for pre- and post-sale queries.
• Work collaboratively with all areas of the business.
• Take responsibility for regularly updating own knowledge on company products, processes and procedures to provide the best information at all times.
• Understand and keep up to date on Fleet Mortgages' competitor's products.
• Act in a compliant manner always in line with regulatory guidelines.
• Support team members across sales and the whole business to meet service standards and achieve results.
• Hybrid working of up to 2 days per week at home after initial training period
• 11% non-contributory pension scheme
• 25 days annual leave plus bank holidays (pro-rata for part-time employees)
• Birthday off
• Annual leave buying scheme of up to 5 days
• Private Medical Insurance
• Life Assurance (4x basic annual salary)
• Enhanced Company sick pay
• Income Protection Scheme
• Paid time off to volunteer
• Generous family-friendly policies
• Electric Vehicle Salary Sacrifice Scheme
• Free annual flu jabs
• Opportunity to gain formally recognised industry qualifications

Skills

Customer service

Relationship management

Technical guidance

Clear communication

Databases & record keeping

Problem solving

Cross-department collaboration

Time management

Job description

Fleet Mortgages is seeking a proactive Broker Support Assistant to provide technical expertise to intermediary partners and support the sales process. You will handle front-line inquiries by phone, live chat and email, promoting Fleet Mortgages and explaining our products and criteria.

The role is a fixed-term maternity cover of at least 12 months, with hybrid working up to 2 days per week after training, and a comprehensive benefits package including pension, annual leave and private medical