Mortgage Servicing Specialist (Arrears)

Ultimate Banking Ltd; Market Harborough; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid on-site two days

Job summary

Ultimate Banking Ltd is seeking a Mortgage Arrears Specialist in Leicestershire, adopting a hybrid work pattern with two days on site and the rest remote. You will focus on speaking with customers in financial difficulty to reach mutually beneficial resolutions and manage complex arrears scenarios.

The role requires previous mortgage arrears experience, a strong end-to-end arrears process knowledge, and confident customer communication.

Qualifications

• Previous Mortgage Arrears experience.
• Experience of the full end to end Arrears process.
• Confident approach to speaking with customers regarding their financial difficulties.
• Experience with more specialised lending would be highly desirable.

Responsibilities

• Rehabilitation of customers to reduce the number of Recoveries/Repossessions.
• To ensure efficient processes and procedures are in place to monitor and address mortgage arrears and forbearance.
• To ensure there are monitoring processes and control on interest only mortgage repayment strategies (including commercial loans).
• To ensure there are monitoring processes and control on mortgages due to expire and those have expired.
• To identity, pay attention and adapt to the needs of customers and colleagues with characteristics of vulnerability
• Quality of book – Identify areas of potential risk through gap analysis
• Liaise with Solicitors and Estate Agents with regards to repossessing a property taking the process through to sale completion

Skills

Mortgage Arrears

End-to-end Arrears

Customer communication

Specialised lending

Job description

Mortgage Arrears Specialist

Leicestershire area/Hybrid

Up to £35k

Do you want to work in a customer focussed environment, building relationships with customers, and offer a first-class service?

Our client is a mortgage and savings specialist, and they have a fantastic opportunity for experienced arrears professional, to join their servicing team.

The role will be focussing on speaking to customers who have found themselves in financial difficulty and coming to a resolution that benefits both the customer and our client. The role will also gain you exposure to more complex lending/arrears, such as commercial portfolios and interest only lending, as our client is happy to train the successful individual in these areas.

Duties will include:

• Rehabilitation of customers to reduce the number of Recoveries/Repossessions.
• To ensure efficient processes and procedures are in place to monitor and address mortgage arrears and forbearance.
• To ensure there are monitoring processes and control on interest only mortgage repayment strategies (including commercial loans)
• To ensure there are monitoring processes and control on mortgages due to expire and those have expired.
• To identity, pay attention and adapt to the needs of customers and colleagues with characteristics of vulnerability
• Quality of book – Identify areas of potential risk through gap analysis
• Liaise with Solicitors and Estate Agents with regards to repossessing a property taking the process through to sale completion

The successful candidate will possess:

• Previous Mortgage Arrears experience.
• Experience of the full end to end Arrears process.
• Confident approach to speaking with customers regarding their financial difficulties.
• Experience with more specialised lending would be highly desirable.

Along with a competitive salary, our client offers a hybrid approach to the working week, with 2 days on site and the remainder working remotely. Fantastic employee benefits too!