Mortgage Arrears Specialist (Hybrid Role)

Stellar Select; England; Hybrid; GBP 31,500 - 38,500; Full time

Benefits offered by this job

23 days holiday plus bank and public holidays

Simply Health Cash plan

Employee assistance programme

Free Legal and Conveyance fees

Volunteering days off

Enhanced Maternity and Paternity Leave

Company sick pay

Ongoing learning and development opportunities

Job summary

A reputable employment agency is seeking a Collections Specialist to manage mortgage arrears cases. The successful candidate should have experience in mortgage collections or litigation, demonstrating a strong customer-focused approach and excellent communication skills. The role offers a hybrid work environment in Oxfordshire, with a competitive salary and numerous benefits including enhanced leave options, ongoing training, and a supportive work culture for career growth.

Qualifications

• Proven experience in mortgage arrears, litigation, or mortgage servicing.
• Good understanding of the legal and regulatory framework for mortgage lending and administration.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage customer enquiries and arrears cases per company policies.
• Engage with customers to discuss overdue balances and repayment solutions.
• Liaise with internal teams to ensure timely case progression.

Skills

Mortgage arrears experience

Litigation experience

Strong communication skills

Job description

A reputable employment agency is seeking a Collections Specialist to manage mortgage arrears cases. The successful candidate should have experience in mortgage collections or litigation, demonstrating a strong customer-focused approach and excellent communication skills. The role offers a hybrid work environment in Oxfordshire, with a competitive salary and numerous benefits including enhanced leave options, ongoing training, and a supportive work culture for career growth.