Arrears Specialist

Pepper Advantage; Uxbridge; Hybrid; GBP 29,700 - 36,300; Full time

Benefits offered by this job

Private medical insurance

Salary Sacrifice Pension matched up to 8%

25 days holiday + bank holidays

Wellbeing and Volunteering days

Enhanced maternity and paternity

Job summary

A leading loan servicing company in Uxbridge is seeking an Arrears Specialist to handle mortgage servicing and deliver workout solutions for customers facing payment issues. The role requires strong customer service skills and involves communication with customers to negotiate payment arrangements. This hybrid position allows for office attendance two days a week after initial training, with a salary of £33,000 per annum and additional benefits such as private medical insurance and a matched pension scheme.

Qualifications

• Recent experience in a Collections role.
• Experience in dealing with customers experiencing financial difficulties.
• Exposure to operational loans, preferably in a mortgage context.
• Understanding of Consumer Duty.

Responsibilities

• Deliver accurate mortgage administration activities.
• Communicate with customers experiencing payment difficulties.
• Negotiate arrears workout options.
• Monitor compliance with workout strategies.
• Make effective decisions in an appropriate timescale.

Skills

Outstanding customer service skills

Strong English verbal and written communication skills

Attention to detail

Problem analysis

Job description

Overview

This range is provided by Pepper Advantage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Pepper Advantage

Are you a skilled Arrears Specialist looking to rise to a new challenge?

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London.

We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.

This is a hybrid role, with the expectation of 2 days per week office attendance following a 2 - 3 month period of office based training.

As an Arrears Specialist, your key responsibilities will include:

Responsibilities

• Delivering accurate and timely processing of mortgage administration activities
• Regular communication with customers who are experiencing payment difficulties
• Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc.
• Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate
• Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale

Qualifications

• Recent experience in a Collections role
• Experience in dealing with customers experiencing financial difficulties
• Prior exposure to operational loans, preferably in a mortgage context
• The ability to offer outstanding customer service
• The ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner
• Experience within the Financial Services Industry
• Strong English verbal and written communication skills
• Great attention to detail
• An understanding of Consumer Duty
• A good understanding of regulatory requirements and the impact these have on the business

Benefits

• Benchmarked salary of £33,000 per annum
• Private medical insurance
• Salary Sacrifice Pension matched up to 8%
• 25 days holiday per year + bank holidays
• EAP
• Enhanced maternity and paternity
• Wellbeing and Volunteering days
• Eye care contribution
• Life Assurance

About Pepper Advantage

The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Seniority level

Associate

Employment type

Full-time

Job function

Finance, Customer Service, and Administrative