Arrears & Portfolio Servicing Executive – London | Hybrid (3...

Asset Finance International; Greater London; On-site; GBP 80,000 - 90,000; Full time

Benefits offered by this job

Performance-related bonus

Hybrid working arrangement

Career development opportunities

Job summary

Asset Finance International is seeking an experienced Arrears & Portfolio Servicing Executive to manage a diverse corporate lending portfolio. This role is crucial for protecting portfolio performance through effective borrower account management and arrears resolution.

The ideal candidate will have experience in Credit Control, strong communication skills, and a commitment to accuracy. Benefits include a performance-related bonus and a hybrid working arrangement, with 3 days per week in the London office.

Qualifications

• Previous experience in Credit Control, Collections, or Loan Servicing.
• Proven record managing arrears and cash collection activities.
• Strong understanding of credit risk principles and collections processes.

Responsibilities

• Monitor arrears positions across the corporate lending portfolio.
• Engage with stakeholders to resolve arrears cases.
• Produce regular performance reports for senior management.

Skills

Credit Control

Collections

Accounts Receivable

Loan Servicing

Commercial Lending

Asset Finance

Strong communication

Stakeholder management

Tools

Aspire loan management system

Microsoft Excel

Job description

We are seeking an experienced Arrears & Portfolio Servicing Executive to join a growing Corporate Credit team. This role is responsible for the proactive management of borrower accounts across a diverse lending portfolio, with a particular focus on arrears management, collections, borrower servicing, and portfolio administration.

Working closely with Credit, Risk, Finance, and Operations teams, you will play a key role in protecting portfolio performance, supporting borrowers, and ensuring the accurate administration of lending facilities throughout their lifecycle.

Key Responsibilities

• Monitor arrears positions across the corporate lending portfolio, maintaining accurate records of overdue balances and collection activities.
• Proactively engage with internal stakeholders to identify, escape, and resolve arrears cases in a timely manner.
• Support the development, implementation, and monitoring of arrears management strategies and repayment arrangements.
• Produce regular arrears and portfolio performance reports for Credit, Finance, Risk, and senior management.
• Investigate and resolve borrower queries relating to payments, outstanding balances, settlements, and account status.
• Manage the day-to-day servicing of borrower facilities across the portfolio.
• Maintain and update borrower records and lending facilities within the Aspire loan management system.
• Prepare and issue borrower invoices, statements, settlement quotations, and fee notifications.
• Reconcile borrower payments and ensure the accurate allocation of funds to customer accounts.
• Identify, investigate, and resolve payment discrepancies and outstanding account issues.
• Support the full facility lifecycle, including amendments, restructures, extensions, renewals, and borrower changes within the loan management system.
• Ensure all servicing activities are completed in accordance with internal policies, regulatory requirements, and service standards.

Skills & Experience

• Previous experience within Credit Control, Collections, Accounts Receivable, Lending Operations, or Loan Servicing.
• Experience within Commercial Lending, Asset Finance, Structured Finance, Banking, Specialist Lending, or a related financial services environment.
• Proven track record managing arrears, delinquent accounts, and cash collection activities.
• Strong understanding of credit risk principles, collections processes, and borrower account management.
• Experience working closely with Credit and Risk teams to manage underperforming or overdue accounts.
• Excellent attention to detail with a strong commitment to accuracy and data integrity.
• Strong communication and stakeholder management skills, with the ability to build effective relationships across the business.
• Confident using loan management systems and Microsoft Office applications, particularly Excel.

What’s on Offer?

• Performance-related bonus
• Hybrid working arrangement (3 days per week in the London office)
• Opportunity to join a growing and dynamic lending business with strong career development prospects

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