Mortgage & Savings Servicing Advisor

Banco Santander SA; Gloucester; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

£500 annual cash allowance

25 days holiday

Healthcare benefits

Pension contribution

Life Insurance

Employee share plans

Staff discounts

Wellbeing support

Family leave

Volunteering

Global career growth

Job summary

Santander is recruiting a Customer Service Consultant to join the Mortgage & Savings Servicing team at Barnwood, Gloucester on a 6 Month FTC. You will handle mortgage and savings enquiries, provide accurate information and support customers through their banking journey.

The role focuses on delivering a personalised, compliant service, building strong relationships, and collaborating with colleagues to achieve excellent outcomes. Hours are 35 per week, with a hybrid approach after training.

Qualifications

• Experience delivering excellent customer service and supporting customers with a range of enquiries and requests.
• Strong communication and relationship-building skills, with the ability to understand customer needs and provide clear, practical solutions.
• Excellent attention to detail and the ability to process information accurately in a fast-paced environment.
• Experience completing administrative or operational tasks while maintaining high levels of accuracy and quality.
• A collaborative approach and the ability to work effectively as part of a team.
• Confidence learning new processes, systems and products, with a willingness to develop knowledge across multiple servicing activities.
• Good problem-solving skills and a focus on achieving positive customer outcomes.

Responsibilities

• Supporting customers with mortgage and savings enquiries through a range of servicing channels.
• Completing mortgage and savings account administration activities accurately and efficiently.
• Updating and maintaining customer and account records with a high level of accuracy and attention to detail.
• Processing customer requests, account maintenance activities and account closures in line with established procedures.
• Completing interest calculations and adjustments where required to support customer outcomes.
• Building strong customer relationships by understanding individual circumstances and identifying the right solutions.
• Providing clear, straightforward information that helps customers feel confident and informed.
• Collaborating with colleagues across the wider team to deliver a consistent and high-quality customer experience.
• Developing your knowledge and capability to support a wide range of mortgage and savings servicing activities.
• Identifying opportunities to improve processes and enhance the service we provide to customers.

Skills

Customer service

Communication

Attention to detail

Administrative tasks

Team collaboration

Willingness to learn

Problem solving

Job description

Santander is recruiting a Customer Service Consultant to join the Mortgage & Savings Servicing team at Barnwood, Gloucester on a 6 Month FTC. You will handle mortgage and savings enquiries, provide accurate information and support customers through their banking journey.

The role focuses on delivering a personalised, compliant service, building strong relationships, and collaborating with colleagues to achieve excellent outcomes. Hours are 35 per week, with a hybrid approach after training.