Mortgage & Savings Complaints Specialist

Jobtrain; Bradford; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society in Bradford is seeking a customer-focused role to handle mortgage and savings complaints and support customers at first contact. You will work in a fast-paced environment, looking for good outcomes and opportunities to improve processes with a collaborative team.

Training is provided, with flexible working options discussed during recruitment. The role emphasizes delivering excellent customer outcomes and maintaining high standards of service.

Qualifications

• Experience managing own workload with quality and efficiency targets.
• Knowledge of Mortgages and/or Savings accounts and how they work.
• Ability to challenge and influence group processes for better outcomes.
• Positive mindset and openness to change in a fast-paced environment.
• Experience handling customer complaints within financial services is desirable.

Responsibilities

• Manage a pipeline of Mortgage and Savings complaints through to resolution.
• Support customers at first contact with calls into the team.
• Escalate process improvements through proper channels.

Skills

Workload management

Mortgages knowledge

Savings accounts knowledge

Process challenger

Change readiness

Complaint handling

Job description

Yorkshire Building Society in Bradford is seeking a customer-focused role to handle mortgage and savings complaints and support customers at first contact. You will work in a fast-paced environment, looking for good outcomes and opportunities to improve processes with a collaborative team.

Training is provided, with flexible working options discussed during recruitment. The role emphasizes delivering excellent customer outcomes and maintaining high standards of service.