Mortgage Customer Care Specialist (Hybrid)

Leeds Building Society; Leeds; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual bonus up to 12%

Hybrid working 60% at home

Matched pension contributions up to 10

26 days holiday + bank holidays + 5 to

Job summary

Leeds Building Society is seeking a Customer Service Representative to support customers through their mortgage application journey. You will handle inbound calls from customers, brokers and solicitors, striving to resolve queries quickly and accurately while coordinating with other teams for the right outcome.

The role emphasises effective communication, resilience and problem solving, with hybrid working 60% at home and a focus on delivering excellent customer experience.

Qualifications

• Excellent written and verbal communication skills.
• Be proactive and deliver exceptional customer experience.
• Demonstrate a strong level of resilience in a fast-paced customer service environment.
• Ability to problem solve and make decisions.

Responsibilities

• Create a positive experience on every call, assisting customers through their mortgage application journey.
• Handle inbound calls from customers, brokers or solicitors acting on behalf of customers.
• Liaise with other teams to provide the right solution and arrange call backs when needed.

Skills

Effective communication

Written communication

Verbal communication

Proactive

Resilience

Problem solving

Computer literacy

Attention to detail

Determination to succeed

Tools

Word

Excel

Job description

Leeds Building Society is seeking a Customer Service Representative to support customers through their mortgage application journey. You will handle inbound calls from customers, brokers and solicitors, striving to resolve queries quickly and accurately while coordinating with other teams for the right outcome.

The role emphasises effective communication, resilience and problem solving, with hybrid working 60% at home and a focus on delivering excellent customer experience.