Mortgage Intermediary Growth Manager

HSBC Holdings plc; England; Hybrid; GBP 55,000 - 90,000; Full time

Job summary

HSBC Holdings plc is seeking a Business Development Manager, Mortgages - Intermediary Partnerships to grow mortgage intermediary relationships across Hertfordshire and North London. You will drive opportunities, manage forecasts, and collaborate with internal teams to strengthen the intermediary proposition.

The role requires daily commuting across the territory and regular regional travel, with a focus on delivering excellent customer service and achieving market share growth within regulatory

Qualifications

• Bring experience as a Business Development Manager in the UK Intermediary Mortgage Market or experience in mortgage-related roles (essential)
• Demonstrate success in identifying and developing new business opportunities including influencing and negotiating with stakeholders (essential)
• Commit to the travel required including daily commuting across the territory and twice-monthly regional travel for team meetings
• Show a proven track record of delivering excellent customer service and improving service through new ideas
• Apply experience using MI and data to set and progress business performance goals
• Present clearly and credibly to small and medium sized groups
• Work effectively independently and alongside colleagues to support regional and channel performance
• Communicate strongly in writing and verbally including influencing audiences through persuasive presentations
• Operate within financial services regulatory frameworks and compliance requirements and apply effective conduct and risk management (essential)

Responsibilities

• Build deep long-term relationships with mortgage intermediaries across the territory using face-to-face telephony and online engagement
• Identify opportunities to develop business and increase market share by interpreting MI and performance data at firm and regional level
• Establish relationships across intermediary firms including Admin Brokers Sales Managers and MDs
• Coordinate focused activities with networks including campaigns and presentations at events and online in support of the Corporate Account Team
• Share insights and feedback with internal stakeholders to continuously improve the intermediary proposition
• Deliver strong customer experience and service levels across intermediary partnerships
• Influence internal and external stakeholders to deliver mortgage acquisition forecasts while managing multiple relationships
• Monitor sales credit quality and risk KPIs and maintain controls over TPMI activity in line with guidance and regulation

Skills

Intermediary Mortgage

Stakeholder negotiation

MI data analysis

Travel willingness

Customer service

Regulatory compliance

Job description

HSBC Holdings plc is seeking a Business Development Manager, Mortgages - Intermediary Partnerships to grow mortgage intermediary relationships across Hertfordshire and North London. You will drive opportunities, manage forecasts, and collaborate with internal teams to strengthen the intermediary proposition.

The role requires daily commuting across the territory and regular regional travel, with a focus on delivering excellent customer service and achieving market share growth within regulatory