Mortgage Administrator

Dexters; Teddington; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Progression

Training program

Holiday: 25 days + birthday day off

Wellbeing program

Discounts

Cycle-to-work

Maternity/paternity leave

Charity day off

Job summary

Dexters is seeking an administrative and sales support assistant to assist financial advisers and their team. You will handle mortgage documentation, liaise with lenders and lawyers, and support clients from application to offer, ensuring FCA compliance and a five-star service.

The role runs Monday to Friday, 8:30am to 5:30pm, in Hampton Hill. Salary ranges from £26,500 to £28,000 DOE, with progression and training opportunities across the property sector.

Qualifications

• Good working knowledge of Microsoft Word, Excel and Outlook.
• Well-spoken with excellent knowledge of the English Language.
• Confident telephone manner.
• Excellent time management skills with ability to prioritise and organise own workload.
• Ability to work under extreme pressure to meet deadline.

Responsibilities

• Checking files to ensure all documents provided are compliant, under FCA regulations
• Liaise between lenders, solicitors, advisers and clients
• Acting as the main point of contact for mortgage progression through to offer
• Ensuring the products selected remains the best for our client
• Follow up and chase Mortgage Reviews
• Organising calls for clients due for a re-mortgage to retain existing business.

Skills

Excellent attention to detail

Highly organised

Team player

Friendly and polite

Self-motivated

Customer service

Tools

Microsoft Word

Excel

Outlook

Job description

To provide administrative and sales support to financial advisers and their team to ensure clients receive a 5 star service from start to finish. Providing support to clients after a mortgage application has been submitted by ensuring all documents are compliant and liaising with mortgage lenders.

Hours: Monday-Friday 8.30am-5:30pm

Location: Hampton Hill

Salary: £26,500-£28,000 DOE

Key Responsibilities

• Checking files to ensure all documents provided are compliant, under FCA regulations
• Liaise between lenders, solicitors, advisers and clients
• Acting as the main point of contact for mortgage progression through to offer
• Ensuring the products selected remains the best for our client
• Follow up and chase Mortgage Reviews
• Organising calls for clients due for a re-mortgage to retain existing business.

Requirements

• Good working knowledge of Microsoft word, Excel and outlook
• Well-spoken with excellent knowledge of the English Language
• Confident telephone manner
• Excellent time management skills with ability to prioritise and organise own workload
• Ability to work under extreme pressure to meet deadline

Skills

• Excellent attention to detail
• Highly organised
• Team player, flexible and keen to get involved in a number of different tasks
• Friendly and Polite with a positive “nothing is too much trouble” approach
• Self-motivated and able to work alone
• Committed to providing excellent customer service

What We Offer

• Progression: Fast-track growth within the property industry, with clear development pathways.
• Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
• Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
• Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
• Additional Perks: Beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
• Give Back: Paid day off to volunteer at a charity of your choice.