Senior Mortgage Administrator - Office Manager

Kings Permanent Recruitment Ltd; Gould's Green; On-site; GBP 35,000 - 45,000; Full time

Job summary

Kings Permanent Recruitment Ltd is recruiting a Senior Mortgage Administrator to join an independent mortgage brokerage in the UK. The role combines paraplanning complex cases with acting as Office Manager to ensure smooth daily operations and efficient processes.

You will support multiple Mortgage Brokers, build client profiles in the CRM, and manage end-to-end submissions including Decision in Principles and full mortgage and insurance applications.

Qualifications

• Minimum 2 years of Mortgage Administration / Paraplanning experience.
• Strong proficiency in MS Word, Excel, and Outlook.
• Excellent organisational and office-management skills.
• High attention to detail and professional communication.

Responsibilities

• Acting as office manager to ensure smooth daily operations and efficient processes.
• Building client profiles within the CRM.
• Completing and submitting Decision in Principles.
• Completing and submitting full mortgage applications.
• Completing and submitting insurance-related applications.
• Liaising with clients to collate documents and information required for full mortgage applications.
• Chasing lenders, providers, solicitors, estate agents, and other third parties to ensure swift and smooth case progression.
• Ensuring broker submissions are compliant.
• Experience with protection-related tasks (medical questionnaires, GP reports, etc.) is advantageous.

Skills

Mortgage administration

Paraplanning

MS Office

Organization

Attention to detail

Communication skills

Prioritisation

Tools

CRM

Job description

Senior Mortgage Administrator - Office Manager (Independent Mortgage Brokerage)

Senior Mortgage Administrator

£35,000 - £45,000 Basic Salary Plus discretionary bonuses 5‑day working week (Monday-Friday)

A high‑performing independent Mortgage Brokerage is expanding its operation and requires an experienced Senior Mortgage Administrator to join their flourishing team in their new offices. This position combines paraplanning complex mortgage cases with acting as the Office Manager, ensuring the smooth running of the office, its processes, and the overall workflow of an independent mortgage advice operation. The successful applicant will support several Mortgage Brokers and play a key role in maintaining the operational excellence of the office.

Senior Mortgage Administrator - Skills Required:

• Previous Mortgage Administration / Paraplanning experience is essential - minimum 2 years
• Strong proficiency in MS Office (Word, Excel, Outlook)
• Excellent organisational skills and ability to manage office operations
• High level of attention to detail
• Professional communication skills
• Reliable, proactive, and able to prioritise effectively

Senior Mortgage Administrator - Duties:

• Acting as office manager to ensure smooth daily operations and efficient processes
• Building client profiles within the CRM
• Completing and submitting Decision in Principles
• Completing and submitting full mortgage applications
• Completing and submitting insurance‑related applications
• Liaising with clients to collate documents and information required for full mortgage applications
• Chasing lenders, providers, solicitors, estate agents, and other third parties to ensure swift and smooth case progression
• Ensuring broker submissions are compliant
• Experience with protection‑related tasks (medical questionnaires, GP reports, etc.) is advantageous

Why Join Us?

This is an excellent opportunity for a committed Senior Mortgage Administrator who enjoys both technical case work and taking ownership of office operations. You will be joining a growing brokerage during an exciting period of expansion, with the chance to make a meaningful impact on both client service and internal processes.