Mortgage Admin

MORTGAGE ADVICE BUREAU LIMITED; Dethick; On-site; GBP 26,000 - 35,000; Full time

Job summary

Mortgage Advice Bureau in Derby is seeking an experienced Mortgage Administrator to join the team on a permanent basis, with a clear path to progress into mortgage advice. You will support the team through the full mortgage application process and help deliver an excellent customer experience.

As you develop, there is potential for a hybrid Mortgage Administrator / Mortgage Adviser role, commencing with more straightforward advice such as product transfers and remortgages.

Qualifications

• Experience in mortgage administration.
• Strong understanding of the mortgage application and completion process.
• Excellent communication and customer service abilities.
• CeMAP qualification or strong interest in progressing into mortgage advice.

Responsibilities

• Providing administrative support throughout the mortgage application process.
• Progressing mortgage cases from application through to completion.
• Liaising with customers, lenders, solicitors and other relevant parties.
• Keeping customers and advisers updated on the progress of applications.
• Ensuring systems and records are kept accurate and up to date.
• Supporting the wider mortgage team with day-to-day administration.
• Helping to ensure customers receive a consistently high standard of service.

Skills

Communication skills

Customer service

Organisational skills

Teamwork

Education

CeMAP qualified

Job description

We have an exciting opportunity for an experienced Mortgage Administrator to join our team at Mortgage Advice Bureau in Derby.

We are looking for someone to join us on a permanent basis, with a fantastic opportunity to develop their career beyond mortgage administration and progress into mortgage advice.

The Role

Initially, you will join us as a Mortgage Administrator, supporting the team with the smooth and efficient processing of mortgage business and helping to deliver an excellent experience for our customers.

Your responsibilities will include:

• Providing administrative support throughout the mortgage application process


• Progressing mortgage cases from application through to completion


• Liaising with customers, lenders, solicitors and other relevant parties


• Keeping customers and advisers updated on the progress of applications


• Ensuring systems and records are kept accurate and up to date


• Supporting the wider mortgage team with day-to-day administration


• Helping to ensure customers receive a consistently high standard of service

Develop Your Career in Mortgage Advice

What makes this opportunity particularly exciting is the potential to progress into a hybrid Mortgage Administrator / Mortgage Adviser role.

As you develop within the business, we would like the successful candidate to begin supporting customers with more straightforward mortgage advice, including product transfers and remortgage business.

This makes the position ideal for a strong Mortgage Administrator who is ready to take the next step in their career and would like to develop into mortgage broking within a supportive environment.

For this reason, we would ideally like to hear from candidates who already hold their CeMAP qualification, or who have a strong interest in progressing into mortgage advice.

About You

We are looking for someone who:

• Has previous experience working within mortgage administration


• Has a good understanding of the mortgage application and completion process


• Is organised, proactive and comfortable managing a busy workload


• Has excellent communication and customer service skills


• Works well as part of a team


• Is keen to learn, develop and take on greater responsibility


• Ideally holds CeMAP and has ambitions to progress into mortgage advice