Mortgage Admin

Mortgage Advice Bureau; East Midlands; On-site; GBP 24,000 - 32,000; Full time

Job summary

Mortgage Advice Bureau in Derby is seeking an experienced Mortgage Administrator to join a supportive team and progress into mortgage advice. You will handle administrative tasks, manage cases through to completion, and liaise with customers, lenders, and solicitors to ensure a smooth process.

Ideal candidates hold CeMAP or are keen to progress toward mortgage advice, with a strong desire to develop in a hybrid administration/advice role over time.

Qualifications

• Experience in mortgage administration and a solid understanding of the mortgage process.
• Strong communication and customer service skills to keep customers updated.
• Organised and able to manage a busy workload with accuracy.
• Team player who can work collaboratively with advisers and lenders.
• Keen to progress into mortgage advice and take on greater responsibility.

Responsibilities

• Provide administrative support throughout the mortgage application process.
• Progress cases from application to completion.
• Liaise with customers, lenders, solicitors and other parties.
• Keep customers and advisers updated on progress of applications.
• Ensure records are accurate and up to date.
• Support the wider mortgage team with daily administration.
• Help deliver a high standard of service to customers.

Skills

Communication skills

Customer service

Organised

Proactive

Team player

Keen to learn

Education

CeMAP qualification

Job description

Mortgage Administrator – Opportunity to Progress into Mortgage Advice

Location: Derby - Office Based

Contract: Permanent, Employed

Salary: Competitive - to be discussed at interview

Start Date: October

We have an exciting opportunity for an experienced Mortgage Administrator to join our team at Mortgage Advice Bureau in Derby.

We are looking for someone to join us on a permanent basis, with a fantastic opportunity to develop their career beyond mortgage administration and progress into mortgage advice.

The Role Initially, you will join us as a Mortgage Administrator, supporting the team with the smooth and efficient processing of mortgage business and helping to deliver an excellent experience for our customers.

Your Responsibilities Will Include

• Providing administrative support throughout the mortgage application process
• Progressing mortgage cases from application through to completion
• Liaising with customers, lenders, solicitors and other relevant parties
• Keeping customers and advisers updated on the progress of applications
• Ensuring systems and records are kept accurate and up to date
• Supporting the wider mortgage team with day-to-day administration
• Helping to ensure customers receive a consistently high standard of service

Develop Your Career in Mortgage Advice

What makes this opportunity particularly exciting is the potential to progress into a hybrid Mortgage Administrator / Mortgage Adviser role.

As you develop within the business, we would like the successful candidate to begin supporting customers with more straightforward mortgage advice, including product transfers and remortgage business.

This makes the position ideal for a strong Mortgage Administrator who is ready to take the next step in their career and would like to develop into mortgage broking within a supportive environment.

For this reason, we would ideally like to hear from candidates who already hold their CeMAP qualification, or who have a strong interest in progressing into mortgage advice.

About You We Are Looking For Someone Who

• Has previous experience working within mortgage administration
• Has a good understanding of the mortgage application and completion process
• Is organised, proactive and comfortable managing a busy workload
• Has excellent communication and customer service skills
• Works well as part of a team
• Is keen to learn, develop and take on greater responsibility
• Ideally holds CeMAP and has ambitions to progress into mortgage advice