Montreal IT Support Specialist | Hybrid, Entry-Level

Slimstock Academy; Full Sutton; Hybrid; GBP 22,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

RRSP group

Benefits package

20 days vacation

Exclusive discounts

Job summary

Slimstock, a global leader in inventory optimization and supply chain management, is seeking a Technical Support Specialist for a full-time hybrid role based in Montreal. You will install and configure Slim4, respond to incidents, and provide IT support across the organization.

The ideal candidate holds a Bachelor’s degree in computer science or IT and at least one year of IT support experience, with fluent French and English communication and a proactive, analytical mindset.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• At least one year of experience in this field.
• Knowledge of IT support to internal customers.
• Knowledge of computer equipment and software
• Knowledge of networks.

Responsibilities

• Resolve incidents and respond to customer needs regarding Slim4 software, as well as database administration, scripting, and manipulation.
• Support consultants and sales in the implementation process.
• Document case resolution details and record this information in the designated platform.
• Install equipment for employee use and ensure the correct installation of cables, operating systems, or appropriate software.
• Diagnose computer hardware to confirm proper operation.

Skills

Excellent oral and written comms

Customer service orientation

Proactive analytical

Education

Bachelor’s degree in CS/IT

Job description

Slimstock, a global leader in inventory optimization and supply chain management, is seeking a Technical Support Specialist for a full-time hybrid role based in Montreal. You will install and configure Slim4, respond to incidents, and provide IT support across the organization.

The ideal candidate holds a Bachelor’s degree in computer science or IT and at least one year of IT support experience, with fluent French and English communication and a proactive, analytical mindset.