Technical Support Specialist - Montreal (Canada)

Slimstock Academy; Full Sutton; Hybrid; GBP 22,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

RRSP group

Benefits package

20 days vacation

Exclusive discounts

Job summary

Slimstock, a global leader in inventory optimization and supply chain management, is seeking a Technical Support Specialist for a full-time hybrid role based in Montreal. You will install and configure Slim4, respond to incidents, and provide IT support across the organization.

The ideal candidate holds a Bachelor’s degree in computer science or IT and at least one year of IT support experience, with fluent French and English communication and a proactive, analytical mindset.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• At least one year of experience in this field.
• Knowledge of IT support to internal customers.
• Knowledge of computer equipment and software
• Knowledge of networks.

Responsibilities

• Resolve incidents and respond to customer needs regarding Slim4 software, as well as database administration, scripting, and manipulation.
• Support consultants and sales in the implementation process.
• Document case resolution details and record this information in the designated platform.
• Install equipment for employee use and ensure the correct installation of cables, operating systems, or appropriate software.
• Diagnose computer hardware to confirm proper operation.

Skills

Excellent oral and written comms

Customer service orientation

Proactive analytical

Education

Bachelor’s degree in CS/IT

Job description

Technical Support Specialist – Montreal (Canada)

Full-timeHybridMontreal

Job offer

Welcome to Slimstock, a global leader in inventory optimization and supply chain management. For over 30 years, we have been helping companies of all sizes and across all industries maximize their operational efficiency and reduce costs through innovative solutions and cutting-edge technology. This is a full-time hybrid position based in Montreal.

Who are we?

At Slimstock, we are passionate about innovation and excellence. Our mission is to provide our customers with the tools and knowledge they need to make informed, strategic decisions about inventory management. We work with a variety of customers, and we are proud to contribute to their success by offering tailored solutions and exceptional support.

Job Summary

This is an entry-level position. Install and configure Slim4 (our software), as well as other software, systems, and networks. Respond to issues and service requests in a timely manner. Provide technical support to the entire company.

General Responsibilities

• Resolve incidents and respond to customer needs regarding the management and use of Slim4 software, as well as database administration, scripting, and manipulation.
• Support consultants and sales in the implementation process.
• Document case resolution details and record this information in the designated platform.
• Install equipment for employee use and ensure the correct installation of cables, operating systems, or appropriate software.
• Diagnose computer hardware to confirm proper operation.
• Perform other related duties as required.

Professional Qualifications

• Education: Bachelor’s degree in computer science, information technology, or a related field.
• Experience: At least one year of experience in this field.
• Knowledge and experience in providing IT support to internal customers.
• Knowledge of computer equipment and software
• Knowledge of networks.

Skills

• Excellent oral and written communication skills in both French and English.
• Customer service orientation and problem-solving skills.
• Proactive, methodical, analytical.

Why apply?

By Joining Slimstock As a Level 1 Technical Support Specialist, You Will Be Part Of a Dynamic And Innovative Team Where Your Contribution Will Be Valued And Your Personal And Professional Development Encouraged. You Will Have The Opportunity To Work With Cutting-edge Technologies And Participate In Exciting Projects That Will Have a Direct Impact On Our Customers And Their Success. In Addition To This, You Will Receive

• Competitive salary
• Hybrid and flexible work environment
• RRSP group
• Comprehensive benefits package for you and your dependents
• 20 days of vacation per year
• Access to exclusive discounts