Monitoring Support Officer (London South East)

Adecco Portugal; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Adecco Group UK & Ireland in London South East is seeking a dedicated Monitoring Support Officer to join the public services team. You will work across multiple shifts, including weekends, supporting electronic monitoring operations and ensuring risks and safeguarding concerns are identified and escalated promptly.

The role emphasizes clear communication, a customer-service mindset, and the ability to collaborate with field staff.

Qualifications

• Experience delivering customer service in sensitive environments.
• Ability to communicate clearly in writing and verbally.
• Collaborative, dependable approach to shift-based work.
• Understanding of safeguarding and data protection basics.
• Full UK driving licence preferred.
• Desirable knowledge of electronic monitoring or criminal justice.

Responsibilities

• Collaborate with Field Monitoring Officers during installation and decommissioning of monitoring equipment.
• Act as an additional support for FMOs and assist with essential tasks.
• Carry light duties such as equipment handling and note-taking.
• Maintain calm and respond constructively during high-demand incidents.

Skills

Customer service

Communication skills

Teamwork

Attention to safeguarding

Vigilance

Driving licence

Education

General education including English

Job description

Job Advertisement: Monitoring Support Officer (London South East)

Contract Type: Temporary - MUST DRIVE and have vehicle

Are you passionate about providing exceptional support in a fast-paced environment? Our client is seeking a dedicated Monitoring Support Officer (MSO) to join their dynamic team in the public services sector. This exciting opportunity is ideal for individuals who thrive on delivering a safe and compliant service while working collaboratively with field-based colleagues.

Role Purpose:

The Monitoring Support Officer plays a crucial role in supporting Serco's Electronic Monitoring Services. Working across a range of shifts, including weekdays and weekends, the MSO will ensure that risk, safeguarding, and service issues are promptly identified and escalated. If you possess sound judgement, confident communication skills, and a keen eye for detail, this role could be the perfect fit!

Key Accountabilities:

• Collaborate with Field Monitoring Officers (FMOs) during the installation and decommissioning of monitoring equipment.
• Serve as an extra pair of eyes for FMOs, assisting them in their essential tasks.
• Engage in light duties such as carrying equipment and taking notes.
• Maintain calmness and constructive responses during high-demand situations or incidents.

Risk, Safeguarding, and Compliance:

• Recognise indicators of vulnerability and safeguarding concerns, following the appropriate escalation pathways.
• Consistently apply policies, standard operating procedures, and data protection regulations.
• Ensure sensitive information is protected and shared only with authorised recipients.

Customer Service and Communication:

• Handle challenging conversations with empathy, maintaining appropriate boundaries.
• Build constructive relationships across field operations to enhance teamwork.

Person Specification:

• Service: Proven experience in delivering exceptional customer service, particularly in sensitive situations (Essential).
• Communication: Excellent written and verbal communication skills (Essential).
• Teamwork: A collaborative, dependable approach to support colleagues in shift-based operations (Essential).
• Sector Knowledge: Understanding of electronic monitoring, criminal justice, and public protection (Desirable).
• Qualifications: A good standard of general education, including English, or equivalent practical experience (Essential).

Key Capabilities and Behaviours:

• Care: Treats individuals with dignity, listening carefully and addressing welfare or safeguarding concerns.
• Pride: Takes ownership of accuracy, follows through on commitments, and maintains high service standards.
• Trust: Handles confidential information responsibly and communicates honestly.
• Innovation: Actively seeks practical improvements and adapts positively to change.

Working Arrangements and Role Requirements:

• Flexibility to work across extended hours, weekends, and public holidays.
• Candidates must pass pre-employment checks, including security and identity verification.
• A full driving licence and personal vehicle are preferred.

Performance Expectations:

Performance will be assessed against key objectives, including timeliness, record accuracy, and customer service contributions.

Equal Opportunity and Inclusion:

Our client is committed to fostering a diverse and inclusive workplace. Applications are encouraged from individuals of all backgrounds.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.