Monitoring Support Officer (London South)

Adecco Portugal; Greater London; Presencial; GBP 21 000 - 27 000; Tempo integral

Resumo da oferta

The Monitoring Support Officer (MSO) role in London South supports Serco's Electronic Monitoring Services. Working across shifts, including weekends, the MSO ensures risk, safeguarding and service issues are identified and escalated promptly, combining sound judgement with clear communication.

You will collaborate with Field Monitoring Officers, assist with installation/decommissioning of equipment, and handle light duties while maintaining calm under pressure in a busy public-facing

Qualificações

• Service: Proven experience in delivering exceptional customer service, particularly in sensitive situations.

Responsabilidades

• Collaborate with Field Monitoring Officers (FMOs) during installation/decommissioning of monitoring equipment.
• Serve as an extra pair of eyes for FMOs, assisting them in essential tasks.
• Engage in light duties such as carrying equipment and taking notes.
• Maintain calmness and constructive responses during high-demand situations or incidents.

Conhecimentos

Customer service

Communication

Teamwork

Formação académica

General education English

Descrição da oferta de emprego

Job Advertisement: Monitoring Support Officer (London South )

Contract Type: Temporary

Are you passionate about providing exceptional support in a fast-paced environment? Our client is seeking a dedicated Monitoring Support Officer (MSO) to join their dynamic team in the public services sector. This exciting opportunity is ideal for individuals who thrive on delivering a safe and compliant service while working collaboratively with field-based colleagues.

Role Purpose:

The Monitoring Support Officer plays a crucial role in supporting Serco's Electronic Monitoring Services. Working across a range of shifts, including weekdays and weekends, the MSO will ensure that risk, safeguarding, and service issues are promptly identified and escalated. If you possess sound judgement, confident communication skills, and a keen eye for detail, this role could be the perfect fit!

Key Accountabilities:

• Collaborate with Field Monitoring Officers (FMOs) during the installation and decommissioning of monitoring equipment.
• Serve as an extra pair of eyes for FMOs, assisting them in their essential tasks.
• Engage in light duties such as carrying equipment and taking notes.
• Maintain calmness and constructive responses during high-demand situations or incidents.

Risk, Safeguarding, and Compliance:

• Recognise indicators of vulnerability and safeguarding concerns, following the appropriate escalation pathways.
• Consistently apply policies, standard operating procedures, and data protection regulations.
• Ensure sensitive information is protected and shared only with authorised recipients.

Customer Service and Communication:

• Handle challenging conversations with empathy, maintaining appropriate boundaries.
• Build constructive relationships across field operations to enhance teamwork.

Person Specification:

• Service: Proven experience in delivering exceptional customer service, particularly in sensitive situations (Essential).
• Communication: Excellent written and verbal communication skills (Essential).
• Teamwork: A collaborative, dependable approach to support colleagues in shift-based operations (Essential).
• Sector Knowledge: Understanding of electronic monitoring, criminal justice, and public protection (Desirable).
• Qualifications: A good standard of general education, including English, or equivalent practical experience (Essential).

Key Capabilities and Behaviours:

• Care: Treats individuals with dignity, listening carefully and addressing welfare or safeguarding concerns.
• Pride: Takes ownership of accuracy, follows through on commitments, and maintains high service standards.
• Trust: Handles confidential information responsibly and communicates honestly.
• Innovation: Actively seeks practical improvements and adapts positively to change.

Working Arrangements and Role Requirements:

• Flexibility to work across extended hours, weekends, and public holidays.
• Candidates must pass pre-employment checks, including security and identity verification.
• A full driving licence and personal vehicle are preferred.

Performance Expectations:

Performance will be assessed against key objectives, including timeliness, record accuracy, and customer service contributions.

Equal Opportunity and Inclusion:

Our client is committed to fostering a diverse and inclusive workplace. Applications are encouraged from individuals of all backgrounds.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.