Monitoring Support Officer

Berry Recruitment Group; Southampton; On-site; GBP 19,000 - 27,000; Full time

Job summary

Berry Recruitment Group is recruiting a Monitoring Support Officer in the Southampton area to join a busy, service-focused team. The role supports Field Monitoring Officers by ensuring risks, safeguarding and service issues are promptly escalated.

Responsibilities include assisting with equipment handling, note-taking, and handling light duties. The position requires weekend availability (Mon-Sun, 5:30pm-1am) and a DBS check; own transport is preferred but not mandatory.

Qualifications

• Sound judgement and clear communication are essential.
• Attention to detail to ensure safe, compliant service delivery.
• Ability to work as part of a field team to support monitoring activities.
• Willingness to be flexible with shifts, including weekends.

Responsibilities

• Support Field Monitoring Officers with installing and decommissioning monitoring equipment.
• Be an extra pair of eyes for the Field Monitoring Officer at the address.
• Assist with carrying equipment (not heavy).
• Record notes for the FMO and perform light duties as required.
• Respond calmly during high demand, disruption or incidents.
• Identify safeguarding concerns and escalate accordingly.
• Protect sensitive information and share only with authorised recipients.

Skills

Sound judgement

Confident communication

Attention to detail

Team collaboration

Job description

Berry Recruitment are currently recruiting for Monitoring Support Officers to work in the Southampton area.

The MSO will be working as part of a busy, service-focused team, the MSO supports field-based colleagues ensuring that risk, safeguarding and service issues are identified and escalated without delay.

The post holder will combine sound judgement, confident communication and attention to detail to help deliver a safe, compliant and reliable service for service users, colleagues, commissioners and agencies.

Key accountability's

• Working as part of a crew to support Field Monitoring Officers while they install and decommission monitoring equipment.
• Your primary role is to be an extra pair of eyes for the Field monitoring officer while they attend to the task they have assigned to them.
• Assist with the carrying of equipment (this is not heavy equipment)
• Hold conversation with any friend or family at the address to allow the FMO to carry out their role.
• Take notes for the FMO and any other light duties requested by the FMO.
• Respond calmly and constructively during periods of high demand, disruption or incident response.
• Recognise indicators of vulnerability, safeguarding concern, risk of harm or deteriorating behaviour and follow the relevant escalation pathway.
• Protect sensitive personal and operational information, sharing it only with authorised recipients and for legitimate purposes.

Vacancy Details

• 5x days a week from Monday- Sunday 5.30pm- 1am- you must be available to work weekends
• £16.41 per hour
• Own transport is preferred, however we will still consider candidates with no transport.
• Must be willing to undergo a DBS Check

For further information, please contact Ella at Berry Recruitment, King's Lynn.

We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010