Monitoring Officer

Arnold Clark Group; Glasgow; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days leave (pro‑rata)

Flexible leave

Private healthcare

Workplace pension

Employee discounts

Job summary

Arnold Clark Group in Glasgow seeks a reliable Monitoring Officer to join the Alarm Receiving Centre. You will monitor alarm activations, perform CCTV and lone worker monitoring, and liaise with engineers and customers. The role requires attention to detail, the ability to work under pressure, and BS7858/BS5979 knowledge.

12-hour night shifts and a collaborative team environment. The role emphasizes confidentiality, discretion, and strong IT skills, with on-the-job training available for the

Qualifications

• Experience in a control room environment.
• Knowledge of BS7858 security screening requirements.
• Knowledge of BS5979 standards for alarms and monitoring.
• Proven ability to deliver excellent customer service, in writing and verbally.
• Competent IT skills and proficient with Microsoft Office.

Responsibilities

• Monitor alarm activations and follow procedures and escalation processes.
• Carry out CCTV monitoring and lone worker monitoring.
• Liaise with alarm engineers, customers and contractors regularly.
• Make changes to relevant databases as appropriate.
• Produce clear, accurate reports of events for records and evidence.

Skills

Control room

BS7858

BS5979

Customer service

MS Office

Attention to detail

Teamwork

Working under pressure

Lone worker monitoring

Report writing

Discretion

Prioritising workload

Adaptability

Flexible hours

Job description

We’re looking for a reliable Monitoring Officer to join the team at our Alarm Receiving Centre in Glasgow.

We offer:

• 33 days’ annual leave (pro-rata)
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

Hours

Full time: 12 hour nightshifts, 4 on 4 off shift pattern.

About the role

As a Monitoring Officer, you’ll work in our state-of-the-art Alarm Receiving Centre, ensuring that all current processes and policies are adhered to at all times.

You’ll have experience of working in a control room and have a current SIA Public Space Surveillance licence. An ability to work and concentrate under pressure is key, as is meticulous attention to detail.

This is a customer-focused department, so this role will be a great fit for someone who loves working with people and as part of a team!

Day-to-day duties

• Monitoring alarm activations and following correct procedures and escalation processes as required
• CCTV monitoring
• Lone worker monitoring
• Regularly liaising with alarm engineers, customers and contractors
• Making changes to relevant databases where appropriate

Essential skills and requirements

• Knowledge of a control room
• Ability to comply with BS7858 security screening
• Knowledge of BS5979
• Proven ability to deliver excellent customer service – written and verbally
• Competent IT skills and familiar with Microsoft Office
• The ability to stay alert and work efficiently throughout a 12-hour shift
• The ability to be discreet and maintain confidentiality
• The ability to work on your own initiative and be able to prioritise your workload
• Enjoy working as part of a team
• The ability to work and concentrate under pressure
• Excellent observation skills and ability to analyse visual information
• Great attention to detail
• Ability to write clear, legible and accurate reports of events which may be used as evidence
• Ability to learn and be adaptable to changes in both working procedures and technology
• Ability to be flexible in working hours

Nice to have (but not essential)

• SIA Public Space Surveillance (CCTV) licence
• Although ARC experience is preferred, training will be provided for the right candidate

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.