Security Officer - CCTV Badge Required

Hollybank Trustees Ltd; Glasgow; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Competitive pay

Training & development

Uniform provided

Employee Assistance Programme

Employee App

Job summary

Vigilant Security is seeking several experienced Guest Service Ambassadors to join our team at The Avenue Shopping Centre in Glasgow. This on-site role combines high-quality customer care with a discreet security presence, and offers a casual/part-time schedule.

You will greet visitors, patrol as needed, issue passes, and contribute to a safe, welcoming environment. Commitment to professionalism, First Aid training, and security awareness are essential.

Qualifications

• Customer-focused guest care experience.
• Good security awareness and professional demeanour.
• First Aid training is required.
• Experience in hospitality or customer-facing roles is valued.

Responsibilities

• Greet clients and visitors in a professional manner.
• Carry out regular patrols as required.
• Issue visitor passes and manage sign in/out per policy.
• Maintain high security and health & safety standards.
• Contribute to a safe and welcoming environment for all guests.

Skills

Customer service

Security awareness

First Aid

CCTV operation

Tools

CCTV

Job description

Location: On site / Glasgow, UK
job type: Casual / Part-time
Sector and subsector: Security | General
HourlyFixed salary:£ 12.95

We are seeking several highly experienced Guest Service Ambassador’s to join our team at The Avenue Shopping Centre.

A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.

What We Offer:

• Competitive rate of pay
• Full and ongoing training with a view for career development.
• Modern and bespoke company uniform provided.
• Immediate access to our Employee Assistance Programme.
• Employee App, allowing access to the latest company announcements.

Key Responsibilities:

• Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
• Carry out regular patrols as and when required
• Anticipate and action client requirements/requests in a professional manner
• Always provide a consistently professional service
• Issue visitor passes using the agreed sign in and out policies and procedures
• Ensure all fire exits are kept clear. Health & Safety issues are reported
• Ability and foresight to create a safe environment for all guests and visitors
• Always maintain a high-security awareness
• CCTV interaction where required
• Complete a full detailed handover at the end of each shift

Person Specification:

• Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player
• Holds a true passion for high standards of customer service delivery
• Ability to provide a 5-star guest experience
• Previous experience in hospitality or a customer service facing role
• Excellent interpersonal skills and the ability to interact with people at all levels
• Ability to work independently with confidence, using own initiative as required
• Confidence and common sense to access and utilize expert resources when making decisions
• Always maintain and practice a high degree of confidentiality.
• Have an acute sense of security awareness
• 5 years of verifiable work history
• First Aid training is required

The officer will be working on a 4 on 4 off rotation with the option of covering additional shifts as and when required. A rota will be scheduled at least 2 months in advance .

A car would be advantageous due to the location of the site.

About us:

Vigilant Security covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.