Money Confidence Expert (Digital Banking)

Santander UK plc.; Perth; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Base salary £24,700

Flex benefits 9%

Bonus 5% target

Pension 13%

25 days holiday

Private Healthcare

Job summary

Santander UK plc. in Perth is seeking a Money Confidence Expert (Digital) to help customers feel confident and in control of their finances across face-to-face, telephone and digital channels.

You will support digital banking adoption, build lasting relationships, and collaborate with colleagues to deliver a high-quality customer experience in a technology-driven banking environment. This role requires a customer-focused mindset with experience across multiple channels, plus the ability to

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multi-channel support

Financial services knowledge

Team collaboration

Job description

Santander UK plc. in Perth is seeking a Money Confidence Expert (Digital) to help customers feel confident and in control of their finances across face-to-face, telephone and digital channels.

You will support digital banking adoption, build lasting relationships, and collaborate with colleagues to deliver a high-quality customer experience in a technology-driven banking environment. This role requires a customer-focused mindset with experience across multiple channels, plus the ability to