Omnichannel Digital Banking Advisor

Santander UK; Christchurch; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

Job summary

TSB, part of Santander UK, is seeking a Customer Service Consultant / Money Confidence Expert (Digital) at the Boscombe branch. You’ll help customers feel confident with their money, support digital banking, and deliver a personalised, human experience that builds long-term trust and loyalty.

You’ll use digital tools to make banking simpler, across face-to-face, video and phone channels, while identifying the most suitable products and nurturing lasting relationships with customers.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Digital banking support

Multi-channel communication

Team collaboration

Tools

Mobile banking apps

Video banking

Job description

TSB, part of Santander UK, is seeking a Customer Service Consultant / Money Confidence Expert (Digital) at the Boscombe branch. You’ll help customers feel confident with their money, support digital banking, and deliver a personalised, human experience that builds long-term trust and loyalty.

You’ll use digital tools to make banking simpler, across face-to-face, video and phone channels, while identifying the most suitable products and nurturing lasting relationships with customers.