Money Confidence Expert (Digital) - Customer Service

Santander; England; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

Career growth opportunities

Job summary

TSB Branch Banking are looking for a Customer Service Consultant / Money Confidence Expert (Digital) based in our Boscombe branch. In this role, you'll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.

You'll help customers across face-to-face, telephone and video channels, encourage digital self-service, understand needs, and collaborate with colleagues to deliver a high-quality

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multi-channel support

Digital banking

Team collaboration

Job description

TSB Branch Banking are looking for a Customer Service Consultant / Money Confidence Expert (Digital) based in our Boscombe branch. In this role, you'll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.

You'll help customers across face-to-face, telephone and video channels, encourage digital self-service, understand needs, and collaborate with colleagues to deliver a high-quality