Money Adviser

Citizens Advice Ltd; Ilkeston; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

Citizens Advice Ltd in Ilkeston is seeking a Money Adviser to deliver FCA-regulated money advice and help people manage debts and budgets.

You will handle a caseload, work 37 hours per week in a hybrid pattern with outreach travel across Amber Valley and Erewash, and receive full training and support. The role emphasizes empathy, clear communication, and strong IT skills.

Qualifications

• Excellent communication skills – both written and verbal (essential).
• Non-judgemental, empathetic approach (essential).
• Strong IT and digital skills; quick to learn new systems (essential).
• Committed to targets and KPIs (essential).
• Experience in FCA-regulated money advice (preferred).
• Understanding of current welfare benefits system (preferred).

Skills

Excellent communication

Empathetic approach

IT and digital skills

Targets and KPIs

FCA-regulated money advice

Welfare benefits knowledge

Job description

Apply before 11.59pm on 18 October 2026.

Hours: Full-Time (37 hours per week)

Contract: Permanent

Salary: £27,263 to £29,806 per annum, pro rata (depending on experience)

Location: Ilkeston (hybrid mix of home and office working with travel to outreach locations across Amber Valley and Erewash)

About the role:

Providing both face to face and telephone advice, you will help people to overcome their debts and learn how to manage their budgets. With a desire to help coupled with an ability to manage a caseload and monitor deadlines, you could really make a difference to people’s lives.

As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You will join our friendly team, committed to helping people take control of their finances and build a more secure future through tailored advice and casework.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidates, including completion of the accredited Money Advice Learning Plan.

Who we are looking for:

The ideal candidates will have:

• Excellent communication skills – both written and verbal (essential)
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• Experience in providing FCA-regulated money advice (preferred)
• A solid understanding of the current welfare benefits system (preferred)

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.