Debt Supervisor (Trainee considered)

Citizens Advice Ltd; Bury, Bolton; Remote; GBP 36,000 - 48,000; Full time

Job summary

Citizens Advice Ltd in the United Kingdom is seeking a Supervisor to lead Money Advice & Energy Services advisers, ensuring high-quality, compliant guidance and delivering KPIs through live coaching, file reviews and feedback.

You will manage up to 8 direct reports, apply trauma-informed approaches, and foster ongoing professional development within a supportive team environment.

Qualifications

• At least 18 months experience as debt/money adviser/caseworker (MaPS accreditation preferred).
• Experience in managing money advice/debt caseloads.
• Excellent interpersonal skills with diverse staff and clients.
• Strong organisational skills with ability to prioritise deadlines in a fast-paced environment.
• Commitment to continual professional development and team development.
• Empathetic, compassionate and resilient with trauma-informed approach to client needs.

Responsibilities

• Supervision of Money Advice & Energy Services Advisers (up to 8 direct reports) and supporting supervisor colleagues.
• Provide technical knowledge to ensure KPIs and regulatory/funder requirements are met through file reviews, live coaching and monitoring of key themes.

Skills

Supervision

Coaching

Interpersonal skills

Organisational skills

Trauma-informed approaches

Empathy

Debt/Money advice experience

Job description

Apply before 11.59pm on 16 October 2026.

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.

There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice, along with energy advice services are delivered to high-quality standards and KPIs are met through live coaching, supporting advisers with complex queries, file reviews and feedback.

This is a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive Team in a rewarding environment. It’s a fantastic opportunity for development that includes accredited technical supervision training and more.

Key elements and tasks within this role include:

Supervision of Money Advice & Energy Services Advisers (you will have up to 8 direct reports and will support supervisor colleagues)

Being a subject matter expert, providing technical knowledge and expertise to ensure that all contract KPIs are met, and advice is delivered to a high standard which meets the criteria for all regulatory, contractual and funder requirements through independent file reviews, live coaching and monitoring of key themes

About you:

At least 18 months experience as debt/money advice adviser/caseworker (Preferably MaPS accredited)

Experience in managing money advice/ debt caseloads

Excellent interpersonal skills to engage with a diverse range of staff and clients

Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,

A genuine passion for continual professional development, and team development

Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs

Be resilient and adaptable.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.