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Citizens Advice West Suffolk; Bury St Edmunds; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Citizens Advice West Suffolk is seeking an experienced Money Advice Manager to lead and develop our Money Advice and Crisis Resilience Fund Teams. You will provide supervision, guide advisers, and ensure high-quality advice that meets recognised standards, improving outcomes for clients facing financial hardship.

The role is based primarily in Bury St Edmunds with travel to other offices, and requires on-site, full-time commitment. Disability Confident employer scheme is noted in the posting.

Responsibilities

• Provide line management and day-to-day supervision of advisers.
• Oversee complex debt cases and ensure compliance with advice quality standards.
• Support continuous staff and volunteer development and training.
• Maintain a high-performing, client-focused service delivering positive outcomes.

Job description

We are looking for an experienced and motivated Money Advice Manager to lead, support, and develop our Money Advice and Crisis Resilience Fund Teams, ensuring the delivery of high‑quality advice and casework that meets recognised quality standards and achieves positive outcomes for clients.

You will be based primarily in our Bury St Edmunds office, with travel to our other offices. You’ll be part of a supportive, values-led team where your contribution matters and your development is encouraged.

As the Money Advice Manager, you will provide line management, day-to-day supervision, guidance, and technical support to advisers. You will oversee complex debt cases, ensure compliance with advice quality, FCA and Money Advice and Pension Service standards, and support the continuous development of staff and volunteers.

You will play a key role in maintaining a high-performing service that is client-focused, responsive, and committed to achieving the best possible outcomes for people facing financial hardship.

This is a role where your work can directly improve people’s lives, often at the point when they need support most.

• Make a visible difference for people experiencing financial pressure.
• Join an inclusive local charity with a strong reputation for trusted, impartial advice.

Money Advice Manager

Company: Citizens Advice West Suffolk

Salary: £32,500 to £34,500 a year

Hours: Full-time

Location: Bury St Edmunds, IP33 3AA

Working pattern: On-site

Job type: Permanent

Posting date: 28 Aug 2026

Closing date: 22 Sept 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.