Money Adviser

Citizens Advice; East Midlands; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Remote work considered for the right候

Job summary

Citizens Advice is hiring a Money Adviser (Trainee positions available) in a hybrid role across Buxton, Chesterfield, Ilkeston or Matlock. The role involves delivering FCA-regulated money advice to people in financial difficulty and includes full training through the Money Advice Learning Plan.

We welcome both experienced advisers and trainees, with a flexible approach to remote work for the right candidates.

Qualifications

• Excellent communication skills (written and verbal)
• Non-judgemental, empathetic approach
• Strong IT and digital skills, quick learner
• Commitment to performance targets and KPIs
• Experience in FCA-regulated money advice (preferred)
• Solid understanding of welfare benefits system (preferred)

Responsibilities

• Provide FCA-regulated money advice to individuals in financial difficulty
• Deliver high-quality money advice as part of the Money Advice team
• Participate in training and development; complete Money Advice Learning Plan

Skills

Excellent communication

Empathetic approach

IT & digital skills

Learning ability

Targets & KPIs

FCA-regulated money advice (preferred)

Welfare benefits knowledge (preferred)

Tools

IT skills

Digital literacy

Job description

Money Adviser (Trainee positions available)

Hours: Full-time (37 hours per week - some flexible working)

Contract: Permanent

Salary: £27,263 to £29,806 per annum pro rata (depending on experience)

Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidates)

About The Role

We're looking for highly motivated and committed individuals to join our new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales.

As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You’ll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidates, including completion of the accredited Money Advice Learning Plan.

The Ideal Candidates Will Have

• Excellent communication skills – both written and verbal (essential)
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• Experience in providing FCA-regulated money advice (preferred)
• A solid understanding of the current welfare benefits system (preferred)