Money Advice Technical Supervisor/Caseworker

Citizens Advice Ltd; Greater London; On-site; GBP 35,000 - 48,000; Full time

Job summary

Citizens Advice Ltd in London seeks a Money Advice Technical Supervisor to lead our debt and money advice services in Southwark. You will mentor advisers, ensure high-quality guidance, and maintain FCA/AQS compliance.

You will manage complex cases (DROs, bankruptcy, housing arrears) and monitor team performance to meet local targets, delivering impactful support to clients under pressure.

Qualifications

• Minimum 2 years' experience in money or debt advice.
• Experience supervising or mentoring advisers.
• Ability to manage a challenging caseload and meet targets.
• Ability to respond sensitively to clients from diverse backgrounds.

Responsibilities

• Lead Quality Assurance: file reviews and audits to FCA regulations and the Advice Quality Standard (AQS).
• Support the Team: provide daily guidance, coaching, and feedback to advisers and volunteers.
• Manage Complex Cases: oversee high-level casework including DROs, bankruptcy, and housing arrears.
• Drive Performance: monitor team outcomes against local project targets to ensure efficient service delivery.

Skills

Debt advice

Money guidance

Team leadership

Coaching feedback

Job description

Money Advice Technical Supervisor/Caseworker

Interviews will take place on 29 October 2026.

About the role

Are you an experienced debt advice specialist ready to step into a leadership role? Do you want to use your technical expertise to support a team making a real difference in South London?

We are seeking a Money Advice Technical Supervisor to lead our dedicated debt and money advice services in Southwark. In this vital role, you will ensure our community receives the highest quality financial guidance while directly shaping the skills of our frontline advising team.

What you will do:

• Lead Quality Assurance: Conduct file reviews and case audits to maintain compliance with FCA regulations and the Advice Quality Standard (AQS).
• Support the Team: Act as the technical point of escalation, providing daily guidance, coaching, and feedback to advisers and volunteers.
• Manage Complex Cases: Oversee high-level casework, including Debt Relief Orders (DROs), bankruptcy, and severe housing arrears.
• Drive Performance: Monitor team outcomes against local project targets to ensure efficient and impactful service delivery.

What we are looking for:

• A minimum of 2 years of experience delivering specialist money or debt advice.
• Experience supervising, mentoring, or checking the work of other advisers.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.