Money Advice Technical Supervisor Caseworker

Citizens Advice Bureau Southwark; City Of London; On-site; GBP 43,000 - 45,000; Full time

Job summary

Citizens Advice Bureau Southwark is seeking a Money Advice Technical Supervisor Caseworker in Southwark to lead the dedicated debt and money advice services. You will provide specialist money/debt advice, supervise the team, and act as deputy to the Senior Money Advice Caseworker when required.

The role focuses on leading quality assurance, supporting staff, managing complex cases and driving performance, while ensuring accessible, confidential advice to clients across Southwark and surrounding

Qualifications

• Experience delivering specialist money or debt advice.
• Ability to manage a challenging caseload, meet targets and prioritise work.
• Ability to respond sensitively to clients from diverse backgrounds and to negotiate with third parties.

Responsibilities

• Lead Quality Assurance for the money/advice service.
• Support the Money Advice Team to deliver high-quality advice.
• Manage complex cases and oversee performance.
• Act as deputy to the Senior Money Advice Caseworker/Supervisor when required.

Skills

Money advice

Debt advice

Team leadership

Case management

Quality assurance

Negotiation

Target delivery

Job description

Are you an experienced debt advice specialist ready to step into a leadership role

Do you want to use your expertise to support a team making a real difference in South London

We are seeking a Money Advice Technical Supervisor to lead the dedicated debt and money advice services in Southwark.

Position: Money Advice Technical Supervisor Caseworker

Location: Southwark

Salary: £42,799 to £44,733 per annum

Hours: Full-Time (35 hours per week)

Contract: Permanent

Closing Date: 9.00 am Monday 26 October 2026

Interview Date: Thursday 29 October 2026

About the Role

In this vital role, you will assist in providing a high-quality money advice service and undertake specialist level money advice casework and supervise a dedicated money advice team.

There is also the opportunity to act as deputy to the Senior Money Advice Caseworker/Supervisor as and when required.

Key areas of responsibility include:

• Lead Quality Assurance
• Support the Team
• Manage Complex Cases
• Drive Performance

About You

What we are looking for someone with experience of delivering specialist money or debt advice and the ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time. You will be able to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

About the Organisation

Join a charity with a track record of delivering high-quality services from its offices in Peckham and Walworth and at outreach locations across Southwark and South East London. The team help to sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of clients to bring about positive change through research and campaigns.

Providing free, independent, confidential and impartial advice

The charity is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker.