Money Advice Technical Lead – Southwark

Citizens Advice Ltd; Greater London; On-site; GBP 35,000 - 48,000; Full time

Job summary

Citizens Advice Ltd in London seeks a Money Advice Technical Supervisor to lead our debt and money advice services in Southwark. You will mentor advisers, ensure high-quality guidance, and maintain FCA/AQS compliance.

You will manage complex cases (DROs, bankruptcy, housing arrears) and monitor team performance to meet local targets, delivering impactful support to clients under pressure.

Qualifications

• Minimum 2 years' experience in money or debt advice.
• Experience supervising or mentoring advisers.
• Ability to manage a challenging caseload and meet targets.
• Ability to respond sensitively to clients from diverse backgrounds.

Responsibilities

• Lead Quality Assurance: file reviews and audits to FCA regulations and the Advice Quality Standard (AQS).
• Support the Team: provide daily guidance, coaching, and feedback to advisers and volunteers.
• Manage Complex Cases: oversee high-level casework including DROs, bankruptcy, and housing arrears.
• Drive Performance: monitor team outcomes against local project targets to ensure efficient service delivery.

Skills

Debt advice

Money guidance

Team leadership

Coaching feedback

Job description

Citizens Advice Ltd in London seeks a Money Advice Technical Supervisor to lead our debt and money advice services in Southwark. You will mentor advisers, ensure high-quality guidance, and maintain FCA/AQS compliance.

You will manage complex cases (DROs, bankruptcy, housing arrears) and monitor team performance to meet local targets, delivering impactful support to clients under pressure.