Money Advice Caseworker

Citizens Advice in West Sussex (North, South, East); Shoreham-by-Sea, Worthing, Haywards Heath; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Employee Assistance Programme

Sick pay

Job summary

Citizens Advice in West Sussex is seeking an experienced Money Advice Caseworker to support clients facing debt and financial hardship. The role involves delivering practical debt advice, casework, and budgeting support in a West Sussex location with hybrid working options.

Salary is £29,000 per annum (pro rata for part-time), with hours flexible between 30 and 37 per week, and a fixed-term maternity contract of 12 months.

Qualifications

• Experience of debt, money, welfare benefits, or related advice work.

Responsibilities

• Provide high-quality debt advice and casework to clients.
• Assess financial circumstances and prepare realistic budgets for clients.
• Identify priority debts and negotiate with creditors on behalf of clients.
• Empower clients to understand options and take practical steps to resolve financial difficulties.

Skills

Debt advice

Casework

Welfare benefits

Empathy

Budgeting

Negotiation with creditors

Job description

We are seeking an experienced Debt Adviser with experience of providing debt advice and casework.

If you care deeply about helping people, enjoy problem-solving, and want to make a real difference in your community, we would love to hear from you.

Position: Money Advice Caseworker

Location: West Sussex (Location choice of Shoreham, Worthing and Haywards Heath. Hybrid working would also be considered)

Salary: £29,000 PA (pro rata for part time) depending on experience

Hours: Full or part-time, 30 - 37 Hours, Mon-Fri

Contract: Fixed term Maternity contract - 12 months

Interview date: 19th November 2026

About the Role

As a Money Advice Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties.

You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances.

About You

We would love to hear from you if you have/are:

• Experience of debt, money, welfare benefits, or related advice work.
• Knowledge of debt services, creditor negotiation, and financial capability support.
• An empathetic communicator
• Comfortable with numbers and difficult conversations
• A natural problem solver who stays calm under pressure
• Organised, resilient, and adaptable
• A team player who’s open to feedback

Debt advice qualifications are helpful but not essential — we’ll support your development every step of the way.

About the Organisation

Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems.

What’s on Offer

The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus:

• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service

The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Other roles you may have experience of

Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Debt Advice, Debt Advisor, Debt Caseworker.