Modern Workplace & Contact Center Consultant

Cisilion; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Cisilion is a trusted Microsoft and Cisco partner delivering secure, connected, and intelligent workplace solutions. We specialise in Modern Work, Security, and Enterprise Voice with a focus on voice & contact centre technologies.

As a Modern Workplace Consultant, you will lead technical engagements, deliver workshops and webinars, and help scope customised customer solutions while staying current with industry trends and required certifications.

Qualifications

• 2+ years pre-sales experience or 4+ years delivery experience.
• Experience engaging with clients to scope customised solutions.
• Experience running workshops, demonstrations and technical webinars.
• Active interest in Voice/Contact Centre trends and developments.
• Willingness to maintain/obtain certifications and attend conferences.
• Industry recognised qualifications and Microsoft solution knowledge (EntraID, Copilot).
• MS-721 certification.

Responsibilities

• Assist and lead as part of the account team to identify and qualify new opportunities.
• Respond to RFPs/RFIs and deliver solution-based presentations.
• Scope and deliver proof of concepts meeting customer requirements.
• Act as the technical authority for engagements and pre-sales inquiries.
• Support pricing delivery and ensure end-to-end business support.
• Build rapport with colleagues, customers, and Microsoft/Cisco.

Skills

Phone Systems

CC Deployment

Workshops & Demos

Pre-sales / Delivery

Client Engagement

Certifications

MS Copilot

Tools

Cisco Webex

Luware

Netcall

Session Border Controllers

Cisco Cubes

Audiocodes

Ribbon

Anynodes

Job description

Cisilion is a trusted Microsoft and Cisco partner delivering secure, connected, and intelligent workplace solutions. We specialise in Modern Work, Security, and Enterprise Voice with a focus on voice & contact centre technologies.

As a Modern Workplace Consultant, you will lead technical engagements, deliver workshops and webinars, and help scope customised customer solutions while staying current with industry trends and required certifications.