Moderation QA Specialist - E-commerce Safety & Policy

Atain; Greater London; Presencial; GBP 38.000 - 60.000; Jornada completa

Descripción de la vacante

Atain seeks a Global E-Commerce Governance and Experience Moderation Quality Assurance Specialist to analyse moderation quality, evaluate BPO delivery quality, and provide RCA-driven action plans. You will develop quality metrics, review policies, and collaborate with operations to ensure compliance and safe, trustworthy marketplace experiences.

The role requires strong English communication, data analysis skills, and experience in content moderation or trust and safety.

Formación

• Bachelor's degree or above.
• Minimum 3 years of hands-on experience in e-commerce safety and quality analysis.
• Proven experience in content moderation, quality assurance, or trust and safety operations.
• Experience working with BPO teams preferred.
• Fluency in English is a must; knowledge of another European language is a plus.
• Excellent coordination and communication skills across cross-functional teams.

Responsabilidades

• Content Review & Analysis across multiple content categories.
• Perform quality assessments of moderation decisions by BPO teams or machine moderation.
• Identify patterns and trends in content violations through data analysis.
• Develop and implement quality metrics and KPIs to measure moderation effectiveness.
• Prepare detailed quality reports and analysis for management review.
• Calibrate moderation policies with local operations and policy teams.
• Provide RCA and action plans to address quality issues.

Conocimientos

English fluency

Strong communication

Analytical skills

Project coordination

Reporting

Cross-functional teamwork

Data analysis

Educación

Bachelor's degree or above

Herramientas

Excel

Word

PowerPoint

SQL

Descripción del empleo

Atain seeks a Global E-Commerce Governance and Experience Moderation Quality Assurance Specialist to analyse moderation quality, evaluate BPO delivery quality, and provide RCA-driven action plans. You will develop quality metrics, review policies, and collaborate with operations to ensure compliance and safe, trustworthy marketplace experiences.

The role requires strong English communication, data analysis skills, and experience in content moderation or trust and safety.