Italian Content Moderation QA Specialist

Atain

Greater London

On-site

GBP 42,000 - 60,000

Full time

3 days ago

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Job summary

Atain in London seeks a Moderation Quality Assurance Specialist with Italian language proficiency to analyse moderation quality across content and IPR. You will work with BPO teams, develop metrics, and drive process improvements while ensuring policy compliance and regional standards.

The role requires 3+ years in ecommerce safety/quality analysis, strong English communication, and coordination skills. You will collaborate with cross-functional teams to deliver actionable insights and maintain

Qualifications

Bachelor's degree or above.
Minimum 3 years of hands-on experience in ecommerce safety and quality analysis.
Proven experience in content moderation, quality assurance, or trust and safety operations.
Experience working with BPO teams preferred.

Responsibilities

Conduct comprehensive review and analysis of sellers, products, content and IPR to ensure policy compliance.
Perform daily quality assessments of moderation decisions across content categories.
Identify patterns and trends in content violations through data analysis.
Review and evaluate accuracy of moderation decisions by BPO teams or machine moderation.
Develop and implement quality metrics and KPIs to measure moderation effectiveness.
Prepare detailed quality reports for management review.
Calibrate with BPO teams to ensure consistent application of policies.