QA Specialist (London) _ CoMo _ German

Atain; Greater London; On-site; GBP 38,000 - 60,000; Full time

Job summary

Atain seeks a Global E-Commerce Governance and Experience Moderation Quality Assurance Specialist to analyse moderation quality, evaluate BPO delivery quality, and provide RCA-driven action plans. You will develop quality metrics, review policies, and collaborate with operations to ensure compliance and safe, trustworthy marketplace experiences.

The role requires strong English communication, data analysis skills, and experience in content moderation or trust and safety.

Qualifications

• Bachelor's degree or above.
• Minimum 3 years of hands-on experience in e-commerce safety and quality analysis.
• Proven experience in content moderation, quality assurance, or trust and safety operations.
• Experience working with BPO teams preferred.
• Fluency in English is a must; knowledge of another European language is a plus.
• Excellent coordination and communication skills across cross-functional teams.

Responsibilities

• Content Review & Analysis across multiple content categories.
• Perform quality assessments of moderation decisions by BPO teams or machine moderation.
• Identify patterns and trends in content violations through data analysis.
• Develop and implement quality metrics and KPIs to measure moderation effectiveness.
• Prepare detailed quality reports and analysis for management review.
• Calibrate moderation policies with local operations and policy teams.
• Provide RCA and action plans to address quality issues.

Skills

English fluency

Strong communication

Analytical skills

Project coordination

Reporting

Cross-functional teamwork

Data analysis

Education

Bachelor's degree or above

Tools

Excel

Word

PowerPoint

SQL

Job description

We are seeking a Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators . The Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience . We are looking for Moderation Quality Assurance Specialist role to analyse moderation quality performance, evaluating the delivery quality of BPO sites, provide indepth RCA for critical issues as well as the implementation of effective action plans .

Key Responsibilities:

• Content Review & Analysis
• Conduct comprehensive review and analysis of sellers, products, content and Intellectual Property Rights (IPR) to ensure compliance with platform policies
• Perform daily quality assessments of moderation decisions across multiple content categories
• Identify patterns and trends in content violations through systematic data analysis
• Review and evaluate the accuracy of content moderation decisions made by BPO teams or machine moderation
• Quality Assurance & Process Improvement
• Help build quality assessment processes and conduct quality assessment work by ensuring and evaluating the delivery quality of the sellers, products, IPR, and contents reviewed
• Participate in the development of quality inspection standards and continuously optimise the processes and platform
• Conduct root cause data analysis and provide insights and key actions to improve processes
• Develop and implement quality metrics and KPIs to measure moderation effectiveness
• Enhance moderation policy and work closely with local operations and policy teams
• Provide recommendations for policy updates based on content review findings
• Ensure adherence to regional regulatory requirements and platform standards
• Stakeholder Management & Reporting
• Prepare detailed quality reports and analysis for management review
• Collaborate with cross-functional teams
• Conduct calibration sessions with BPO teams to ensure consistent application of moderation policies
• Root Cause Analysis & Action Planning
• Perform in-depth RCA (Root Cause Analysis) for critical moderation issues and provide detailed insights on quality gaps
• Develop and implement effective action plans to address identified quality issues
• Track and monitor the effectiveness of implemented corrective actions
• Create case studies and learning materials based on quality analysis findings

Qualifications:

Education & Experience

• Bachelor's degree or above
• Minimum 3 years of hands on and in-depth experience in e-commerce safety and quality analysis is a must
• Proven experience in content moderation, quality assurance, or trust and safety operations
• Experience working with BPO teams preferred
• Language & Communication Skills
• Fluency in English is a must. Knowledge in another European languages is a plus.
• Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects
• Strong written and verbal communication skills for reporting and stakeholder management
• Technical & Analytical Skills
• Ability to digest large data sets/policies in a cohesive and actionable manner
• Familiarity with office software such as Excel, Word, Power point, etc.
• Strong analytical skills with experience in data analysis and reporting
• Basic understanding of SQL or data visualization tools is a plus

Atain (previously known as IGT Solutions) provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.